Summary
Overview
Work History
Education
Skills
Timeline
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Avery Dees

Dallas,TX

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Horace Mann
11.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Substitute Teacher, K-12

Dallas Independent School District, DISD
10.2022 - 11.2024
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Increased parent involvement in the educational process through regular communication and collaboration on student progress.
  • Enforced school and class rules to maintain order in classroom.

Help Desk Supervisor

Chase Travel
05.2023 - 04.2024
  • Used ticketing systems to manage and process support actions and requests.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Recruited, trained and supported help desk technicians and representatives.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Identified and solved technical issues using variety of diagnostic tools and tactics.

Senior Member Support

Peloton Interactive Inc.
08.2019 - 10.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.

Education

Texas Can Academy
Dallas, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Customer relations
  • Microsoft Excel
  • Payment processing
  • Call center operations
  • Microsoft outlook
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Team development
  • Administrative support
  • Microsoft Office Suite
  • Microsoft PowerPoint
  • Live chat support
  • Filing
  • Product sales
  • Proofreading
  • CRM software
  • Call triaging
  • Process optimization
  • Ticketing system
  • Detailed documentation
  • Network troubleshooting
  • End user support
  • Remote support
  • Multi-line phone systems
  • Software troubleshooting
  • Microsoft windows and office
  • Multitasking Abilities
  • Excellent communication
  • Organizational skills
  • Team collaboration

Timeline

Customer Service Representative

Horace Mann
11.2024 - Current

Help Desk Supervisor

Chase Travel
05.2023 - 04.2024

Substitute Teacher, K-12

Dallas Independent School District, DISD
10.2022 - 11.2024

Senior Member Support

Peloton Interactive Inc.
08.2019 - 10.2022

Texas Can Academy

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Avery Dees