Avery EVERETT
Hartford
Summary
Dynamic leader with proven expertise in workflow optimization and team development, honed at Amazon and S&M Smoke Shop. Excelled in enhancing customer satisfaction and operational efficiency through effective communication and safety procedures. Skilled in packaging and building rapport, achieving significant improvements in team performance and customer education without compromising quality. I am now on schedule to earning my Associate in Early Childhood Education.
Overview
3
3
years of professional experience
Work History
Budtender/Assistant Manager
S&M Smoke Shop
05.2023 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Restocked supplies and arranged displays.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Answered questions about medicinal and recreational uses and effects and qualities of different strains.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Warehouse Associate/Supervisor of Operations
Amazon
02.2022 - 08.2024
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 75 pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Associate of Arts - Early Childhood Education And Care
CT State Community College @ Capital
Hartford05-2027
High School Diploma -
University High School of Science And Engineering
Hartford, CT06-2020
Skills
- Supporting medical patients
- Money handling
- Packaging and labeling
- Team development
- Workflow optimization
- Customer education
- Patience and empathy
- Team motivation
- Goal setting
- Program planning
- Safety procedures
- Building rapport
Timeline
Budtender/Assistant Manager
S&M Smoke Shop
05.2023 - Current
Warehouse Associate/Supervisor of Operations
Amazon
02.2022 - 08.2024
Associate of Arts - Early Childhood Education And Care
CT State Community College @ Capital
High School Diploma -
University High School of Science And Engineering