Hi, I’m
Avery Holloman
Lakeland,FL
Summary
My dedication and lo, coupled with a highly analytical and critical thinking mindset, highlights a scrupulous attention to detail that sets me apart. Having successfully completed a Bachelor of Science in Information Technology with a Concentration in Advanced Data Science and Analytics in 2022, I bring a wealth of expertise in Helpdesk Technical Support, Data Analytics, CRM systems, and Salesforce platforms.
Overview
6
years of professional experience
12
Certification
Work History
Omnicell
CRM Helpdesk Technical Support Lead
06.2023 - 09.2023
Job overview
- Conducted in-depth technical analysis for internal clients in the pharmaceutical and hospital sectors, creating web support tickets and testing technical solutions
- Handled multiple tasks across different systems and applications, analyzed and addressed a diverse range of technical issues, and navigated complex technical environments
- Utilized data analytics techniques, accessed CRM software systems using SQL for data manipulation, extraction, and generated comprehensive reports
- Generated technical support tickets through effective communication with healthcare professionals, demonstrating strong problem-solving skills to promptly troubleshoot and resolve technical issues.
Liberty Dental Plan
Compliance Specialist (Revenue Cycle and Internal Audits) & CRM Helpdesk Technical Support Lead
04.2017 - 06.2023
Job overview
- Collaborated with external auditors to assess revenue cycle compliance, identifying and addressing gaps to ensure adherence to regulatory standards
- Conducted internal self-assessments, proactively identifying areas for improvement and promptly disclosing compliance issues to regulatory authorities as required
- Led a team in implementing a new coding compliance software system, resulting in enhanced accuracy and efficiency in coding processes
- Completed audits of billing documentation practices, implementing corrective actions to rectify deficiencies and maintain compliance with billing regulations
- Investigated allegations of billing fraud, concluding with no evidence found and implementing additional controls to prevent future occurrences
- Expanded the compliance team by hiring additional specialists to support growing compliance initiatives, ensuring comprehensive coverage and effectiveness
- Conducted quarterly compliance training sessions for revenue cycle staff, ensuring ongoing awareness of regulatory requirements and promoting a culture of compliance
- Revised revenue cycle compliance policies and procedures to reflect updated regulatory guidelines, ensuring alignment with industry standards
- Implemented a recognition program to reward staff for outstanding compliance performance, fostering a positive compliance culture and motivation within the team.
Education
University of South FloridaTampa, FL
Bachelor of Science from Information Technology, Advanced Data Analytics
12.2022
University Overview
GPA: 3.50
Skills
- Performance Tracking
- Sales strategy development
- Campaign Management
- Interpersonal abilities
- Client Retention Strategies
- Cross-selling tactics
- Lead generation techniques
- CRM software proficiency
- Inter-department collaboration
- Revenue Forecasting
- Project Planning
- Cost Control
- Research and due diligence
- Business Analysis and Reporting
Certification
- SQL Data Management Certification (PostgreSQL)
- Data Importing & Cleaning Certification (R/Python)
- Data Manipulation Certification (R/Python)
- Statistical Fundamentals Certification (R/Python)
- Machine Learning with caret in R Certification
- Supervised Learning in R – Regression Certification
- Salesforce Developer and Administrator Trailhead Certification
Timeline
CRM Helpdesk Technical Support Lead
Omnicell
06.2023 - 09.2023
Compliance Specialist (Revenue Cycle and Internal Audits) & CRM Helpdesk Technical Support Lead
Liberty Dental Plan
04.2017 - 06.2023
University of South Florida
Bachelor of Science from Information Technology, Advanced Data Analytics