Avery Laux

• Welcomed clients and managed front desk operations, including scheduling and check-ins.

• Promoted memberships, classes, and retail products, consistently meeting sales goals.

• Handled payment processing and maintained accurate client records.

• Provided exceptional customer service, addressing inquiries and resolving concerns promptly.

• Supported studio events and marketing initiatives to drive community engagement.

• Designed and led Pilates classes tailored to clients’ needs and fitness levels.

• Educated clients on proper form and technique to ensure safety and maximize results.

• Built strong client relationships, fostering engagement and retention.

• Promoted studio programs and services to support membership growth.

• Maintained a positive and motivating environment to enhance client experiences.

• Performed other duties as assigned by management.
• Delivered high level of customer service to patrons using active listening and engagement skills.
• Processed sales transactions to prevent long customer wait times.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
• Answered phone calls to assist customers with questions and orders.
• Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Ensured compliance with all safety regulations within the store environment.

• Provided excellent customer service, promoting club programs and enhancing member engagement.
• Maintained tennis courts and facilities to ensure a high-quality experience.
• Supported event coordination, including tournaments and community activities.
• Built relationships with members, addressing inquiries and resolving issues efficiently.