Summary
Overview
Work History
Education
Skills
Timeline
Generic

Avery Leonard

Tallahassee,FL

Summary

Proven to enhance customer satisfaction through exceptional service at Dominos Pizza Inc., adept at maintaining high cleanliness standards and ensuring order accuracy. Skilled in cash handling and guest engagement, consistently prioritizing guest needs and operational efficiency. Achieved a significant improvement in guest experience, reflecting a strong work ethic and dedication to excellence. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience

Work History

Server/Bartender

Momos Pizza
11.2021 - Current

Host

Riverwalk Pizzeria
12.2020 - 10.2021
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Customer Service Representative

Dominos Pizza Inc.
07.2016 - 12.2019
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Customer Service Cashier

Bath & Body Works
09.2018 - 12.2018
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Associate Of Applied Arts - Business

Tallahassee Community College
Tallahassee, FL

Highschool Diploma -

Deland Highschool
DeLand, FL
05.2020

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Order Accuracy
  • Table Bussing
  • Beverage Preparation
  • Guest Seating

Timeline

Server/Bartender

Momos Pizza
11.2021 - Current

Host

Riverwalk Pizzeria
12.2020 - 10.2021

Customer Service Cashier

Bath & Body Works
09.2018 - 12.2018

Customer Service Representative

Dominos Pizza Inc.
07.2016 - 12.2019

Associate Of Applied Arts - Business

Tallahassee Community College

Highschool Diploma -

Deland Highschool
Avery Leonard