Avery Loch
Lincoln,NE
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sartor Hamman Jewlers
11.2023 - Current
- Communicate with customers on the phone and in person to ensure satisfaction and foster positive service experience.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Identified and resolved discrepancies and errors in customer accounts.
- Delivered prompt service to prioritize customer needs.
Barista
Scooters Coffee Shop
11.2022 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Daycare Assistant
St. Marks Kidzone
09.2021 - 10.2022
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built constructive and open relationships with families with professional communication.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, for a respectful atmosphere.
Daycare Assistant
Primrose Academy
08.2020 - 08.2021
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
- Restocked supplies and personal hygiene products for use by students.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
Education
No Degree - Pre- Nursing
University Nebraska-Lincoln
Lincoln, NE05-2027
High School Diploma -
Lincoln East High School
Lincoln, NE05-2023
Skills
- Customer relations
- Quick problem solving
- Relationship building
- Critical thinking
- Active listening
- Organization
- Multitasking
Timeline
Customer Service Representative
Sartor Hamman Jewlers
11.2023 - Current
Barista
Scooters Coffee Shop
11.2022 - 12.2023
Daycare Assistant
St. Marks Kidzone
09.2021 - 10.2022
Daycare Assistant
Primrose Academy
08.2020 - 08.2021
No Degree - Pre- Nursing
University Nebraska-Lincoln
High School Diploma -
Lincoln East High School