Overview
Work History
Education
Skills
Timeline
Generic

Avery Loch

Lincoln,NE

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Sartor Hamman Jewlers
11.2023 - Current
  • Communicate with customers on the phone and in person to ensure satisfaction and foster positive service experience.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Delivered prompt service to prioritize customer needs.

Barista

Scooters Coffee Shop
11.2022 - 12.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Daycare Assistant

St. Marks Kidzone
09.2021 - 10.2022
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Built constructive and open relationships with families with professional communication.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, for a respectful atmosphere.

Daycare Assistant

Primrose Academy
08.2020 - 08.2021
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Restocked supplies and personal hygiene products for use by students.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.

Education

No Degree - Pre- Nursing

University Nebraska-Lincoln
Lincoln, NE
05-2027

High School Diploma -

Lincoln East High School
Lincoln, NE
05-2023

Skills

  • Customer relations
  • Quick problem solving
  • Relationship building
  • Critical thinking
  • Active listening
  • Organization
  • Multitasking

Timeline

Customer Service Representative

Sartor Hamman Jewlers
11.2023 - Current

Barista

Scooters Coffee Shop
11.2022 - 12.2023

Daycare Assistant

St. Marks Kidzone
09.2021 - 10.2022

Daycare Assistant

Primrose Academy
08.2020 - 08.2021

No Degree - Pre- Nursing

University Nebraska-Lincoln

High School Diploma -

Lincoln East High School

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Avery Loch