Avery Matson
Colbert
Summary
Detail-oriented and dependable administrative professional with strong experience in leadership, customer-facing, and coordination roles. Skilled in managing schedules, maintaining accurate records, supporting team operations, and handling confidential information with discretion. Demonstrated commitment to public service through civic leadership programs and a degree in Political Science. Highly adaptable, organized, and prepared to serve in high-trust government environments.
Overview
12
12
years of professional experience
Work History
Hotel Server
Courtyard by Marriott
04.2022 - Current
- Serve as a frontline representative of the hotel, maintaining a high level of professionalism and discretion in all guest interactions.
- Collaborate cross-functionally with managers and staff to improve service delivery, resolve issues quickly, and meet organizational goals.
- Assist in coordinating event logistics, maintaining detailed knowledge of hotel operations, emergency procedures, and guest service policies.
- Handle and record financial transactions accurately using the MICROS POS system; ensure timely and compliant documentation.
- Attend and contribute to team and operations meetings, upholding strong attendance and communication standards.
- Support inventory management and maintain compliance with regulatory and safety requirements in a high-visibility hospitality environment.
Student Coordinator & Barista
Parnassus Specialty Café
01.2020 - 03.2020
- Promoted to a keyholder and assistant supervisor role, managing opening/closing procedures and daily financial reconciliation.
- Trained new employees, provided performance feedback, and ensured adherence to operational policies and service standards.
- Maintained inventory records, submitted waste logs, and generated shift reports with accuracy and discretion.
- Represented the café in meetings with university vendors and staff, relaying key information and advocating for service improvements.
PRIDE Parade Volunteer
Kaiser Permanente
06.2023 - 06.2024
- Assisted with event logistics and outreach during the march, engaging with community members and creating a welcoming, organized experience.
- Promoted inclusivity, public health awareness, and community support.
Graduate
Youth Leadership Spokane
08.2015 - 06.2016
- Completed a year-long program focused on civic engagement, leadership, and public service through workshops, service projects, and interaction with local officials.
Junior Page
Washington State House Of Representatives
03.2013 - 03.2013
- Served as a legislative page, supporting document delivery and observing live government proceedings.
- Gained direct exposure to state legislative processes and government protocols.
Education
Bachelor of Arts - Political Science
University of Washington
Seattle, WA12-2019
High School Diploma -
Mt. Spokane High School
Mead, WA06-2018
Skills
- Confidential Administrative Support
- Public Service & Civic Engagement
- Scheduling & Calendar Management
- Written & Verbal Communication
- Government Process Familiarity
- Meeting & Event Coordination
- Inventory & Records Management
- Team Training & Leadership
- Customer Service & Public Relations
- Microsoft Office & POS Systems (MICROS)
Timeline
PRIDE Parade Volunteer
Kaiser Permanente
06.2023 - 06.2024
Hotel Server
Courtyard by Marriott
04.2022 - Current
Student Coordinator & Barista
Parnassus Specialty Café
01.2020 - 03.2020
Graduate
Youth Leadership Spokane
08.2015 - 06.2016
Junior Page
Washington State House Of Representatives
03.2013 - 03.2013
Bachelor of Arts - Political Science
University of Washington
High School Diploma -
Mt. Spokane High School
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