Avery Miller
Orlando,FL
Summary
Versatile and results-driven professional with a track record of enhancing operational efficiency at Advent Health Orlando by training staff and streamlining discharge processes. Excel in leveraging Microsoft Excel and Office Administration skills to optimize workflow and foster professional relationships. Demonstrated ability to increase sales by effectively upselling, underscoring a strong blend of critical thinking and customer service expertise.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Devo Engineering
08.2022 - Current
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Health Unit Coordinator
Advent Health Orlando
Orlando, FL
12.2020 - 08.2022
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Assisted with processing patient admissions, transfers and discharges.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
Teacher
Kid E Nation
Oviedo, FL
10.2019 - 12.2020
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Server
Steak N Shake
Orlando, FL
05.2016 - 10.2019
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
Education
Monitor Tech -
Orange Technical College
Orlando, FL07.2018
Health Unit Coordinator -
Orange Technical College
Orlando, FL06.2018
Diploma -
Colonial High School
Orlando, FL05.2018
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Critical Thinking
- Strong Problem Solver
- Scheduling
- Documentation and Recordkeeping
Timeline
Administrative Assistant
Devo Engineering
08.2022 - Current
Health Unit Coordinator
Advent Health Orlando
12.2020 - 08.2022
Teacher
Kid E Nation
10.2019 - 12.2020
Server
Steak N Shake
05.2016 - 10.2019
Monitor Tech -
Orange Technical College
Health Unit Coordinator -
Orange Technical College
Diploma -
Colonial High School