Avery Moore
Dallas,TX
Summary
Experienced in supporting leadership transitions, maintaining organized filing systems, managing high-volume inquiries, and streamlining workflows. Passionate about creating smooth, efficient processes and being a reliable, solutions-driven team member in any administrative setting.
Overview
2
2
years of professional experience
Work History
Call Center Internet Care Specialist
AXS
01.2023 - Current
- Used logical reasoning to troubleshoot issues, analyze ticketing challenges, and support both internal teams and customers with effective, solution-based communication.
- Demonstrated discretion while handling confidential customer data and internal communications, maintaining trust and professionalism in sensitive situations.
- Participated in meetings and leadership briefings, recorded notes and action items, and ensured timely distribution of follow-up materials.
- Proficient in Microsoft Office Suite, ticketing platforms (AXS, Ticketmaster), and virtual communication tools; skilled in organizing files, tracking reports, and assisting with special projects as needed.
Guest Ambassador
Live Nation
01.2023 - 01.2024
- Delivered excellent customer service in both high-volume call center and live event environments, resolving inquiries with empathy, efficiency, and professionalism.
- Provided administrative support by managing schedules, coordinating ticket requests, preparing correspondence, and maintaining accurate digital records.
- Balanced multiple duties simultaneously, prioritizing tasks and adapting to dynamic environments-whether on event days or in day-to-day operational settings.
Education
Bachelor of Arts - Public Relations
Texas Tech University
01.2019
Skills
- Multitasking & Task Prioritization
- Administrative Support
- Staff & Leadership Support
- Conflict Solution
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar)
Timeline
Call Center Internet Care Specialist
AXS
01.2023 - Current
Guest Ambassador
Live Nation
01.2023 - 01.2024
Bachelor of Arts - Public Relations
Texas Tech University
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