GABRIELLE MACIAS
Fresno,CA
Overview
10
10
years of professional experience
Work History
Animal Care Specialist
Fresno Animal Center
Fresno, CA
06.2025 - Current
- Communicate with staff to coordinate services, respond to inquiries, and support efficient operations.
- Maintain accurate electronic records and ensure proper documentation.
- Support inventory control, sanitation standards, and daily workflow.
Veterinary Assistant Trainer
Hope Animal Foundation
Fresno, CA
05.2019 - 06.2025
- Trained new employees on procedures, workflows, and customer interaction standards.
- Processed requests and maintained electronic health records with accuracy.
- Supported a clean, organized environment to promote customer confidence and satisfaction.
Veterinary Assistant
Care Veterinary Hospital
Fresno, CA
11.2017 - 01.2019
- Scheduled appointments and supported front-desk workflow.
- Delivered compassionate, professional service to clients.
- Maintained confidential records and accurate documentation.
Veterinary Assistant
Companion Animal Hospital
Fresno, CA
08.2017 - 11.2017
- Managed client check-ins and administrative documentation.
- Organized records and supported inventory management.
Customer Service Representative
PetSmart
Fresno, CA
05.2016 - 08.2017
- Delivered friendly, solution-focused customer service.
- Assisted customers with product selection and issue resolution.
- Processed transactions accurately and supported store operations.
Education
Diploma in Sterile Processing -
Penn Foster College
Associate of Science - Veterinary Technology
San Joaquin Valley College
Skills
- Client & team communication
- Issue Resolution
- Front Desk & Reception Operations
- Data Entry & Record maintenance
- Multitasking & Task Prioritization
- Leadership & Training
Summary of Qualifications
Customer-focused professional with over seven years of experience in service-driven and fast-paced environments. Proven ability to communicate clearly, resolve customer concerns, manage records accurately, and support daily operations. Strong organizational skills with a consistent focus on reliability, teamwork, and quality service.
Timeline
Animal Care Specialist
Fresno Animal Center
06.2025 - Current
Veterinary Assistant Trainer
Hope Animal Foundation
05.2019 - 06.2025
Veterinary Assistant
Care Veterinary Hospital
11.2017 - 01.2019
Veterinary Assistant
Companion Animal Hospital
08.2017 - 11.2017
Customer Service Representative
PetSmart
05.2016 - 08.2017
Diploma in Sterile Processing -
Penn Foster College
Associate of Science - Veterinary Technology
San Joaquin Valley College