Years of IT professional experience
Avery Mullins
Richmond
Summary
Business-minded IT Professional with more than 10 years of experience in supporting server, laptop and desktop environments. Determined and focused in managing network infrastructure, security, and large PC fleet. Team player when interfacing with other staff members, vendors and end-users.
Overview
15
15
3
3
Certification
Work History
Network Administrator
Community Action Council Of Lexington-Fayette
04.2013 - Current
- Manage, maintain twenty-three network sites within thirteen counties in Central and Southern Kentucky
- Assisted Director(s) of IT with planned annual budgets to fund IT projects and control spending.
- Managed PC Technicians and assisted PC tech team with hardware and software problem resolution on issued laptops, desktops, and other devices.
- Service migration from T1 circuits to fiber and coax connections.
- Overhaul and upgrade of network equipment to Cisco Meraki equipment.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Monitored system performance and responded to alerts.
- Maintained various on-site phone systems, work with cloud based voip systems and simple one/two line phone systems.
- Maintained legacy fax solutions and migrating them to cloud based solution.
- Cloud systems administrator with Google Workspace and Microsoft Office 365
- Assisted IT staff on troubleshooting issues and closing calls.
- Introduced management tools to assist help desk and IT team for tracking and resolving work projects.
Network Engineer
Visual Edge IT (formerly Commonwealth Technology)
03.2007 - 04.2013
- Assisted with implementation and support of internal network.
- Provided network support services for customer networks, and devices sold to customers.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Managed customers is a multi-state area in Eastern and Southern United States, with on-site and remote work.
- Troubleshot equipment and software issues with customers and our company's field technical service staff.
Copier Service Engineer
Standard Business Machines Of KY (SHARP Corp)
08.1992 - 04.2007
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Installed, configured and tested equipment on specialized platforms.
- Worked cross-functionally within organization and external partners, integrators and vendors.
- Analyzed and evaluated performance and optimized efficiency.
Education
Associate of Science - Computer Electronics
Eastern Kentucky University
Richmond, KY07.1992
Skills
- Emergency Situations
- Microsoft Active Directory
- Monitoring Tools
- Maintenance Organization and Development
- Microsoft Office 365 Global Administrator
- Google Workspace Administrator
- Network Security Management
- IP Addressing and Subnetting
- Infrastructure Planning
- Mobile Device Management
- Hardware and Software troubleshooting
- Customer Service with staff
Accomplishments
- Supervised team of 2 PC technician members.
- Managing multi-site networks across Central and Southern Kentucky.
- Cloud management of Office 365 and Google Workspace
- Migrated agency from T1 lines to Fiber and Coax in the first year.
- Upgrade network infrastructure to Meraki equipment at all sites.
- Currently working on migrating 11 sites from conventional in-house phone systems to enterprise voip systems.
- Currently working on Cisco DUO MFA, converting conventional fax lines over to internet based fax systems.
Certification
- CompTIA A+ Certified Professional (Lifetime)
- CompTIA Network+ Certified Professional (Lifetime)
- CompTIA Certified IT Operations Specialist [CITOS] (Lifetime)
Timeline
Network Administrator
Community Action Council Of Lexington-Fayette
04.2013 - Current
Network Engineer
Visual Edge IT (formerly Commonwealth Technology)
03.2007 - 04.2013
Copier Service Engineer
Standard Business Machines Of KY (SHARP Corp)
08.1992 - 04.2007
Associate of Science - Computer Electronics
Eastern Kentucky University
- CompTIA A+ Certified Professional (Lifetime)
- CompTIA Network+ Certified Professional (Lifetime)
- CompTIA Certified IT Operations Specialist [CITOS] (Lifetime)
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