Avery Myers
Detroit,MI
Summary
Results-driven Mortgage Banker experienced in risk assessment, financial analysis, and regulatory compliance. Delivered exceptional service by customizing loan solutions to meet diverse customer needs and enhance bank revenue. Focused on leveraging analytical problem-solving and effective communication to navigate complex mortgage processes and contribute to organizational growth.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Mortgage Banker
Imperium Lending
Troy, MI
01.2025 - Current
- Assisting customers with mortgage loan applications and guiding them through the loan process.
- Evaluated customers' financial information, including income, credit, assets, and debt.
- Educate clients on available mortgage products and help identify options that fit their financial needs.
- Maintained strong customer relationships and provided excellent customer service throughout the loan process.
- Work closely with underwriters, processors, and other team members to ensure timely loan processing.
- Follow up with clients to obtain required documentation and keep applications moving forward.
- Ensure compliance with company policies and applicable lending regulations.
- Achieved sales and production goals through effective relationship building and client referrals.
Mortgage Banker
Rocket Companies
Detroit, MI
08.2019 - 05.2024
- Delivered customer service by promptly responding to inquiries, addressing concerns, and resolving issues to enhance client satisfaction.
- Performed loan processing duties including ordering appraisals, title reports, verification of employment and other related tasks.
- Conducted credit checks on potential borrowers and reviewed the results with management team.
- Conducted credit checks on potential borrowers and reviewed results with management team.
- Reviewed loan files for completeness prior to submission to the underwriting department.
- Maintained accurate records of mortgage loans in the company database system.
- Monitored compliance with federal regulations including TRID, RESPA, FHA, and VA guidelines to mitigate risks and uphold industry standards.
Licensed Insurance Agent
AAA Michigan- General Agent
Dearborn, MI
08.2014 - 04.2019
- Managed service department operations for licensed insurance agents.
- Servicing/writing insureds Auto, Home, Trailer, Motor home, boat policies
- Delivered exceptional customer service while educating insureds on their policies and offering strategies to reduce insurance costs.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Researched complex underwriting issues and provided solutions for customer satisfaction.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Conducted follow-up calls to gauge customer satisfaction with products and services.
Catering Assistant
Sterling services
Warren, MI
01.2014 - 08.2014
- Providing the best customer service for the customers with an exceptional experience in high quality cuisine.
- Coordinated setup and breakdown of catering events to ensure seamless service.
- Ensured quality control of all food products before serving.
- Assisted in setting up and breaking down catering events.
- Organized buffet tables, beverage areas, and other service stations prior to events.
- Prepared food items according to recipes and instructions.
- Engaged with guests during events to provide outstanding service and address needs.
- Cleaned kitchen equipment thoroughly after events. and surfaces after each event.
Customer Service Rep
Noble Voice LLC
Detroit, MI
04.2013 - 02.2014
- Contacted prospective students to discuss college options and programs that matched their interests.
- Advised individuals on the Penn Foster program to help them obtain their high school diploma.
- Managed customer inquiries through phone and email communication.
- Resolved customer complaints with empathy and active listening skills.
- Documented customer interactions in the CRM system for future reference.
OnStar Technical Assistant
Minacs OnStar
Warren, MI
01.2012 - 02.2013
- Enhanced customer experience by assisting with activation of OnStar systems in vehicles.
- Supported vehicle hardware updates to ensure optimal performance and functionality.
- Activated OnStar systems for new and existing subscribers in vehicles. brand new and preowned vehicles for new subscribers or existing subscribers.
- Diagnosed computer issues using diagnostic tests and troubleshooting techniques to restore system functionality.
- Implemented security measures to protect information from unauthorized access or theft.
- Tested newly implemented applications before deployment within a production environment.
Education
Nursing Program -
Wayne County Community College
Detroit, MISkills
- Loan processing
- Mortgage applications
- Credit analysis
- Underwriting
- Financial underwriting
- Mortgage Compliance
- Fair Housing Regulations
- Closing procedures
- Loan Structuring
- Document preparation
- Problem solving
- Negotiation
- Communication
Certification
MLO License
Willing To Relocate To
Detroit, MI
Timeline
Mortgage Banker
Imperium Lending
01.2025 - Current
Mortgage Banker
Rocket Companies
08.2019 - 05.2024
Licensed Insurance Agent
AAA Michigan- General Agent
08.2014 - 04.2019
Catering Assistant
Sterling services
01.2014 - 08.2014
Customer Service Rep
Noble Voice LLC
04.2013 - 02.2014
OnStar Technical Assistant
Minacs OnStar
01.2012 - 02.2013
Nursing Program -
Wayne County Community College