Avery Ramirez
Stanton,CA
Summary
I'm an efficient and forward thinking worker. I am motivated to excel in my environment and will utilize my past experience with customer service and being apart of a team to do so. Additionally, I am always ready to grow and take on more responsibility once I have met and consistently displayed the initial expectations.
Overview
4
4
years of professional experience
Work History
Server
The Cheesecake Factory
Huntington Beach, CA
06.2025 - Current
- Provided exceptional service to high volume of daily customers.
- Ran food, desserts and beverages in a safe and sanitary manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about the restaurant's 250+ items on the menu.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems if necessary.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve guests.
- Pre-bussed tables and chairs to prepare dining area for next customers.
- Tour-guided specific items on the menu that could be misinterpreted by guests to ensure they would be satisfied with the item ordered.
- Assisted customers while ordering by breaking down the menu by categories to help them find the perfect meal or dessert for them.
Food Runner/Expo
The Cheesecake Factory
Huntington Beach, CA
05.2024 - Current
- Delivered food promptly to tables, ensuring accurate order fulfillment.
- Assisted servers with additional support throughout shifts as needed.
- Communicated effectively with kitchen staff to coordinate allergies, modifications, food timing and presentation.
- Addressed guest questions about menu items with thorough responses.
- Ensured that all orders were correct before leaving the kitchen area.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment, etc.
- Assisted in training new staff members on restaurant operations and procedures.
Baker/Cashier
The Cheesecake Factory
Huntington Beach, CA
11.2022 - 01.2023
- Plated guests desserts cleanly and creatively.
- Was responsible for making all espresso and coffee drinks for the restaurant.
- Memorized 42 different desserts and their various presentations.
- Cleaned and organized the entire bakery space including the bakery case and the freezer.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and bakers to increase speed of onboarding.
- Processed payments promptly for customers.
- Answered guests questions, took their orders and bagged their goods quickly to keep lines moving.
- Answered phones before exceeding more than 3 rings and handled their questions appropriately.
- Assisted management with developing and managing employee improvement strategies to encourage the best performance from staff.
- Balanced cash drawers at end of shifts to generate accurate reports for cash registers.
Barista/Assistant Manager
Knottea Cafe
Stanton, CA
08.2021 - 11.2022
- Responsible for greeting guests and providing them with customer service.
- Handle taking orders and completing transactions on the register, then following through by making the drinks requested.
- Complete all the stores food and drink preparation and cooking.
- Track and update our inventory for our bosses.
- Collaborate new changes in sales, recipes and policies with the store owners.
- Delegate daily expectations and changes to fellow coworkers to better staff consistency and teamwork.
- Trained all new hires, and taught other coworkers my training strategies to optimize the process of mentoring new team members.
- Open and closed our store, oftentimes alone or with one other coworker.
Education
High School Diploma -
Pacifica High School
Garden Grove, CA06-2021
Skills
- Proficient communication
- Professional with customers and coworkers
- Leadership skills
- Staff training experience
- Flexible availability
- Exceptional customer service
- Strong conflict management abilities
- Collaborative skills
- Multitasking and organization
Timeline
Server
The Cheesecake Factory
06.2025 - Current
Food Runner/Expo
The Cheesecake Factory
05.2024 - Current
Baker/Cashier
The Cheesecake Factory
11.2022 - 01.2023
Barista/Assistant Manager
Knottea Cafe
08.2021 - 11.2022
High School Diploma -
Pacifica High School
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