Francesca Carpentieri
Orlando,Florida
Summary
With over eight years of experience in the service industry, I've honed my skills in creating exceptional customer experiences while delivering high-quality service in fast-paced environments. I pride myself on my ability to build strong rapport with guests, anticipate their needs, and create an inviting atmosphere that keeps them coming back. I'm a dedicated communicator who thrives on team collaboration and customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Pineapples
Melbourne, FL
03.2025 - Current
- Conducted comprehensive inventory assessments, analyzed usage patterns, and collaborated with management to optimize purchasing decisions.
- Engage with customers to build rapport, ensuring a friendly and welcoming atmosphere that encourages repeat business.
- Fostered a collaborative work environment through clear communication and strong teamwork, serving as a dependable support resource during high-pressure situations.
Head Bartender
Rocco's Tacos
Orlando, FL
11.2021 - 03.2025
- Prepare and serve a wide variety of alcoholic and nonalcoholic beverages while maintaining speed, accuracy, and high-quality standards.
- Trained and mentored junior bartenders on mixology techniques and customer engagement.
- Developed cocktail menus, incorporating seasonal ingredients and trends.
- Provide exceptional customer service by greeting guests, taking orders, and offering personalized drink recommendations to enhance the overall experience.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
Manager/Spa Associate
Hand And Stone
Palm Coast, FL
05.2021 - 05.2022
- Recruited, trained, and supervised a multidisciplinary team of therapists, front desk staff, and support personnel.
- Achieved weekly, monthly, and quarterly financial goals for retail only sales, membership sales, and gift card sales.
- Conducted weekly retail and professional product inventory, supporting stock control and operational efficiency.
- Monitored key performance metrics, including utilization, average ticket value, and repeat visits.
Hostess
Siroc Restaurant
Washington, D.C
01.2018 - 01.2019
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Manage cash and credit card transactions accurately, handle tips, and balance cash drawers at the end of shifts.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Observant to guests' needs throughout dining experience to ensure they receive high quality service.
Education
Bachelor of Science - Neuroscience, Chemistry
Florida State University
Tallahassee, FL05-2021
Bachelor of Science - Neuroscience
George Washington University
Washington, District of Columbia, DC01-2019
Skills
- Sales
- Relationship building
- Proficient communication
- Adaptability
- Enhanced customer satisfaction
- Detail oriented
Certification
- Florida Bartending License
- TIPS certified
Timeline
Bartender/Server
Pineapples
03.2025 - Current
Head Bartender
Rocco's Tacos
11.2021 - 03.2025
Manager/Spa Associate
Hand And Stone
05.2021 - 05.2022
Hostess
Siroc Restaurant
01.2018 - 01.2019
Bachelor of Science - Neuroscience, Chemistry
Florida State University
Bachelor of Science - Neuroscience
George Washington University