Melodye Pantoja
Lakeland,FL
Summary
Seasoned Bartender with 13 years of experience in high-end and casual dining settings. Expert in mixology, inventory management, and customer service, with a proven track record in sales and BDC sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender/Server
Glory Days Grill
11.2019 - Current
- Conduct comprehensive training for new staff to ensure adherence to service standards and operational protocols
- Manage inventory and efficiently organize incoming liquor orders, in addition to overseeing hosting, expediting, and processing of to-go orders
Internet Car Sales
Volvo Cars Tampa
01.2019 - 08.2019
- Utilized comprehensive sales strategies and proficiently managed customer relationships through eLeads CRM to enhance lead conversion
- Demonstrated vehicles, conducted test drives, and effectively closed sales by engaging with clients through calls, emails, and texts, ensuring a thorough understanding of their needs
Bartender
Casa de montecristo
03.2017 - 01.2019
- Mastered the art of cigar identification and pairing, offering expert recommendations for complementary bourbon selections to enhance customer experience
- Developed proficiency in distinguishing between mellow, medium, and full-bodied cigars, catering to a diverse clientele with varied preferences
- Successfully promoted and sold VIP memberships, earning commission for expanding the establishment's loyal customer base
Education
Certificate - Principles of Project Management
Google Certificates
2023
Certificate - Front End Software Engineer
Udemy
2023
Diploma -
Land O' Lakes High School
Land O' Lakes, FL04.2011
Skills
Customer Service
Certification
- Bartending license, American Bartending School, 04/01/11
- Life and health 2-15, Present
- Dispatcher, Present
Languages
Spanish
Native or Bilingual
Timeline
Bartender/Server
Glory Days Grill
11.2019 - Current
Internet Car Sales
Volvo Cars Tampa
01.2019 - 08.2019
Bartender
Casa de montecristo
03.2017 - 01.2019
Certificate - Principles of Project Management
Google Certificates
Certificate - Front End Software Engineer
Udemy
Diploma -
Land O' Lakes High School
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