Avery Robinson
Honolulu,HI
Summary
Forward-thinking Assistant Manager with proven history of leadership, planning, and problem solving. Systematic understanding of maintaining coverage for all operational needs. Obtained 5+ years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice on effective sales methods. Successful at resolving complex issues by working closely with employees, suppliers and customers.
Overview
7
7
years of professional experience
Work History
Server
Yard House
Honolulu, HI
07.2022 - 06.2024
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
Animal Caregiver
Hawaii Humane Society
Honolulu, HI
10.2022 - 12.2022
- Cleans and maintains animal living areas, including cages and tanks, using appropriate cleaning materials.
- Feeds animals according to instructions from veterinarians or animal care supervisors.
- Records observations of animal behavior, health, diet and other information as required.
- Ensures that all safety protocols are followed while handling animals in order to prevent accidents or injuries to staff or visitors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Server
Maui Brewing Co
Honolulu, HI
09.2021 - 06.2022
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Marketing Specialist
Banzai Bagels
Haleiwa, HI
08.2019 - 08.2021
- Created and provided marketing material to meet business needs.
- Engaged with social media followers and promoted products and events through giveaways and promotional sales.
- Implemented initiatives to increase brand awareness and engagement with target audience.
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Brainstormed and coordinated marketing campaigns and channels to drive awareness, traffic and conversion.
Cashier/Customer Service Cashier
Cove Cafe
Haleiwa, HI
07.2020 - 11.2020
- Balanced and Reconciled register, reflected financial discrepancies, refunds and account deferrals.
- Received product orders, unloaded merchandise and arranged store stock into appealing displays.
- Trained new team members in cash register operation, stock procedures and customer service.
- Trained new employees in cashiering procedures, offering assistance in resolving technical and software issues.
Restaurant Hostess
Four Seasons Resort Hualalai
Kailua-Kona, HI
06.2019 - 12.2019
- Developed long-term relationships with customers, increasing opportunities for repeat business.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Cashier/Customer Service Cashier
Pizza My Heart
Redwood City, CA
05.2018 - 10.2018
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Noting all details in company database and placed returned merchandise in bins for restocking.
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Resident Assistant
San Francisco State University
San Francisco, CA
08.2017 - 05.2018
- Engaged students in physical and mental activities to sustain quality of life.
- Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.
- Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
- Devised various programs for residents, including social, educational and recreational programs.
- Managed administrative tasks, including maintenance requests, room change process and incident reports.
- Served as positive role model for diverse group of individuals.
Education
Bachelor of Arts - Marketing Management And Research
University of Hawaii At Manoa
Honolulu, HI05.2022
Bachelor of Arts - Marketing Management And Research
Hawaii Community College Palamanui
Kailua-Kona, HI05.2022
Associate of Science - Marine Biology
San Francisco State University
San Francisco, CASkills
- Sales monitoring
- Microsoft Office experience (Powerpoint, Word, Excel)
- Customer relations
- Orientating and training
- Point of Sale (POS) system operations
- Campaign development experience
- Social media management
- Project planning
- Guest Relations Management
- Customer Service
Timeline
Animal Caregiver
Hawaii Humane Society
10.2022 - 12.2022
Server
Yard House
07.2022 - 06.2024
Server
Maui Brewing Co
09.2021 - 06.2022
Cashier/Customer Service Cashier
Cove Cafe
07.2020 - 11.2020
Marketing Specialist
Banzai Bagels
08.2019 - 08.2021
Restaurant Hostess
Four Seasons Resort Hualalai
06.2019 - 12.2019
Cashier/Customer Service Cashier
Pizza My Heart
05.2018 - 10.2018
Resident Assistant
San Francisco State University
08.2017 - 05.2018
Bachelor of Arts - Marketing Management And Research
University of Hawaii At Manoa
Bachelor of Arts - Marketing Management And Research
Hawaii Community College Palamanui
Associate of Science - Marine Biology
San Francisco State University