Avery Schmid
Columbus,OH
Summary
Highly experienced in customer service known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Aerie By American Eagle
04.2023 - Current
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
Fast Food Worker
Tropical Smoothie Cafe
05.2020 - 11.2023
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Increased repeat business through exceptional customer service and rapidly addressing any concerns or complaints.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
Student Employee
Kennedy Commons
09.2022 - 04.2023
- Built positive relationships with both faculty and peers, contributing to an inclusive campus culture.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Worked in team environment to maintain high levels of productivity.
Receptionist
Mason Skin Clinic And Float Center
03.2019 - 03.2020
- Managed multiple tasks and met time-sensitive deadlines.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
No Degree - Aviation
Ohio State University
05.2025
High School Diploma -
William Mason High School
05.2021
Skills
- Reliable and Responsible
- Honest and Dependable
- Customer Assistance
- Problem-Solving
- Time Management
- Goal-Driven
Certification
Certified in all of the following Microsoft software's:
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Microsoft Powerpoint
- Microsoft Publisher
FAA Private Pilot Certification
The Ohio State University Deans List 2023-2025
Timeline
Sales Associate
Aerie By American Eagle
04.2023 - Current
Student Employee
Kennedy Commons
09.2022 - 04.2023
Fast Food Worker
Tropical Smoothie Cafe
05.2020 - 11.2023
Receptionist
Mason Skin Clinic And Float Center
03.2019 - 03.2020
No Degree - Aviation
Ohio State University
High School Diploma -
William Mason High School
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