Avery Sheetz
LYNNWOOD,WA
Summary
Detail-oriented IT and healthcare technology support specialist with hands-on experience installing, maintaining, and troubleshooting network-connected medical systems, IT hardware, and fiber infrastructure. Strong background in on-site technical service, end-user support, and system documentation. Currently advancing networking expertise through CCNA certification studies.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Consultant
Philips Consultant - Progressive Communication
01.2025 - Current
- Install and support network-connected medical communication systems
- Troubleshoot hardware, connectivity, and system performance issues
- Train healthcare staff on proper equipment use
- Perform preventive maintenance and compliance checks
- Document service activities and collaborate with engineers
- Analyzed client requirements to deliver tailored communication solutions.
- Developed strategic recommendations to enhance operational efficiency for client projects.
Passenger Service Agent
Swissport (EVA Air & Air France)
SeaTac, WA
01.2024 - 01.2025
- Coordinated interactions with flight crews and ground teams, ensuring compliance with established departure schedules.
- Managed resolution of customer issues in fast-paced settings, ensuring prompt and effective support.
- Adhered to stringent safety and compliance standards to mitigate risks and enhance workplace safety.
- Managed baggage handling operations, resolving issues to enhance customer satisfaction.
- Coordinated passenger check-in processes to ensure timely boarding and minimize delays.
ProTech Specialist
Asurion
Seattle, WA
01.2023 - 01.2024
- Performed comprehensive assessments and repairs on mobile devices and consumer electronics to ensure optimal functionality.
- Resolved technical issues to ensure seamless hardware, software, and connectivity operations.
- Guided customers through device features and service options to enhance user experience.
- Engaged with diverse teams to drive operational streamlining and improve overall efficiency.
- Conducted analysis of customer feedback to identify service trends aimed at improving user satisfaction.
- Analyzed customer feedback to identify service trends and improve user experience.
- Collaborated with cross-functional teams to streamline operations and enhance efficiency.
Fiber Optic Technician
Metronet
Vincennes, IN
01.2022 - 01.2023
- Performed fiber optic cabling installation and splicing to ensure optimal network performance and reliability.
- Implemented configuration of routers, switches, and network hardware to enhance connectivity and reliability.
- Performed line testing to identify and isolate faults, ensuring system reliability.
- Installed and tested fiber optic cables to ensure optimal performance and connectivity.
- Conducted routine maintenance on fiber optic systems, identifying and resolving issues efficiently.
Education
Network Infrastructure Coursework -
Ivy Tech Community College
Columbus, INSkills
- Network connectivity troubleshooting
- Comprehensive hardware and software troubleshooting
- Medical device integration
- Fiber optic network setup
- Network device configuration
- Proactive maintenance strategies
- Technical documentation
- User training facilitation
- Skilled in utilizing Microsoft 365 tools
- Cross-platform device support
- Analytical problem-solving
- Client engagement
- Leadership and mentoring
- Detail-oriented approach
- Analytical problem-solving
- Client engagement
- Leadership and mentoring
- Detail-oriented approach
- Analytical problem-solving
- Client engagement
- Leadership and mentoring
- Detail-oriented approach
Certification
- Cisco Certified Network Associate (CCNA), In Progress, 12/31/26
- Microsoft Azure AI Fundamentals (AI-900), In Progress
Languages
English
Native or Bilingual
Timeline
Consultant
Philips Consultant - Progressive Communication
01.2025 - Current
Passenger Service Agent
Swissport (EVA Air & Air France)
01.2024 - 01.2025
ProTech Specialist
Asurion
01.2023 - 01.2024
Fiber Optic Technician
Metronet
01.2022 - 01.2023
Network Infrastructure Coursework -
Ivy Tech Community College