Sean Klee
Chesapeake,VA
Summary
Dynamic IT Support Specialist with a proven track record at Plan Bee Academy, excelling in hardware troubleshooting and user account management. Adept at resolving complex technical issues while fostering strong relationships with staff and students. Skilled in Microsoft Office configuration, ensuring seamless technology integration for enhanced educational experiences.
Overview
19
19
years of professional experience
Work History
Sales Consultant
Superior Fence & Rail
Chesapeake, USA
01.2021 - 03.2026
- Managed client relationships and coordinated projects from contract through installation.
- Resolved customer issues and ensured projects met permit and HOA requirements.
- Demonstrated product features and benefits to potential customers effectively.
- Assisted in preparing accurate quotes for custom fencing solutions.
- Coordinated with installation teams to ensure timely project completion.
IT Support Specialist
Plan Bee Academy
Chesapeake, USA
01.2019 - 01.2021
- Provided technical support for laptops, desktops, and tablets used by students and staff.
- Installed and configured Microsoft Office software including Word for employees and students.
- Created and managed staff email accounts and assisted with login issues.
- Troubleshot WiFi connectivity and internet problems throughout the school.
- Helped manage employee keycard access systems for building security.
- Provided technical support to staff and students for software and hardware issues.
- Managed user accounts and permissions in the school's IT systems.
Instructor / Behavioral Support Staff
Plan Bee Academy
Chesapeake, USA
01.2017 - 01.2021
Instructor / Behavioral Support Staff
Rivers Bend Academy
Chesapeake, USA
01.2007 - 01.2015
Education
Associate Degree - Computer Science Coursework
Tidewater Community College
Chesapeake, VAHigh School Diploma -
Skills
- Hardware troubleshooting
- Custom PC building
- Hardware installation
- Microsoft Office installation
- Microsoft Office configuration
- User account setup
- Password support
- Email account configuration
- WiFi troubleshooting
- Network connectivity troubleshooting
- Device imaging
- Device setup
- Windows systems support
- Basic Python programming
- HTML website development
- End-user technical support
Projects
- Custom PC Builds, Built and configured multiple personal computers including selecting components, assembling hardware, installing operating systems, and troubleshooting performance issues.
- School Website Development, Created and maintained the website for Plan Bee Academy using HTML and basic web design principles.
- Python Game Project, Developed a simple arcade-style game inspired by Galaga using Python while learning programming fundamentals.
- Early Web Development Projects, Created several small websites using HTML, focusing on page layout, navigation, and basic styling.
Timeline
Sales Consultant
Superior Fence & Rail
01.2021 - 03.2026
IT Support Specialist
Plan Bee Academy
01.2019 - 01.2021
Instructor / Behavioral Support Staff
Plan Bee Academy
01.2017 - 01.2021
Instructor / Behavioral Support Staff
Rivers Bend Academy
01.2007 - 01.2015
Associate Degree - Computer Science Coursework
Tidewater Community College