
Detail-oriented with a recent certification in CompTIA A+. Knowledge in troubleshooting, maintaining, and managing IT systems. Ability to diagnose and resolve hardware and software issues efficiently, ensuring minimal downtime and optimal system performance. Knowledge of networking protocols, hardware installation, and configuration. A dedicated team player adept at adapting to new technologies and committed to continuous learning and professional development.
Assisted customers with retail sales of cellular phones and wireless services. Provided excellent customer service and identified additional sales opportunities through marketing efforts and community engagement. Supported daily store operations and contributed to action plans for sales goals while addressing customer inquiries and issues.