Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Knowledgeable to satisfy customer's questions relating to Hardware or Software issues.
Overview
1
1
Certification
Work History
Sales Consultant
Verizon
Wesley Chapel , NC
01.2024 - 03.2024
Ensured customer satisfaction by providing follow-up support after purchases.
Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Listened to customers to understand needs and refer to optimal services.
Participated in regular training sessions on new products, services, and industry trends.
Identified root cause of technical issues and developed solutions.
Provided remote support to customers experiencing technical difficulties.
Education
Associate of Science - Cyber Crime Technology
South Piedmont Community College
Monroe, NC
12-2024
Skills
Product and Service Knowledge
Time Management
Hardware Troubleshooting
Effective Communication
Exceeds Sales Goals
Accomplishments
National Society of Leadership and Success
Certification
Google Cybersecurity Professional Certificate
Blue Team Level 1 Cybersecurity Certificate
System Security Certificate South Piedmont Community College
Foundations of Leadership - National Society of Leaderhip and Success