Avery Smith
Yukon,OK
Summary
Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Integris Health Medical Group Rose Creek
Edmond, OK
08.2024 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests, such as urinalysis and blood glucose levels, under the direct supervision of a physician.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
Patient Service Representative
Integris Family Care Baptist
Oklahoma City, OK
05.2023 - 08.2024
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Assisted with scheduling follow-up appointments according to provider availability.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified insurance information, collected payments, and scheduled appointments.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Optometric Technician
Dr. Kong Chang & Associates
Oklahoma City, OK
09.2022 - 05.2023
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Sent patient prescriptions to pharmacies and scheduled future appointments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
- Performed administrative duties such as scheduling appointments and filing paperwork.
- Answered phone calls from customers inquiring about services offered by the practice.
Cashier
Hobby Lobby
Yukon, OK
07.2021 - 09.2022
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Collected payments and provided accurate change.
Education
Certificate - Medical Assisting
Francis Tuttle Technology Center
Oklahoma City, OK07-2024
High School Diploma -
Mustang Highschool
Mustang, OK05-2022
Certificate - Health Careers
Canadian Valley Technology Center
Yukon, OK05-2022
Skills
- Patient care
- Medical terminology
- Vital sign monitoring
- Customer service
- Appointment scheduling
Certification
- Certified Nursing Assistant
- Certified Medical Assistant
Timeline
Medical Assistant
Integris Health Medical Group Rose Creek
08.2024 - Current
Patient Service Representative
Integris Family Care Baptist
05.2023 - 08.2024
Optometric Technician
Dr. Kong Chang & Associates
09.2022 - 05.2023
Cashier
Hobby Lobby
07.2021 - 09.2022
Certificate - Medical Assisting
Francis Tuttle Technology Center
High School Diploma -
Mustang Highschool
Certificate - Health Careers
Canadian Valley Technology Center
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