Avery Soltowski
Havelock,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Gaffers
03.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Resturaunt
Crabs Claw
01.2020 - 02.2024
- Delivered exceptional customer service by taking accurate orders, ensuring timely food and beverage delivery, and addressing customer need promptly
- Managed cash and credit card transactions accurately, reconciling payments at the end of each shift
- Handled challenging customer situations with professionalism and empathy, resolving issues to the satisfaction of both guests and management
- collaborated with kitchen staff and management to ensure order accuracy and resolve any issues, maintaining a seamless flow of service
Apparel Associate/Cashier
Dicks Sporting Goods
10.2020 - 05.2021
- Proactively engaged with customers on the sales floor, demonstrating product knowledge and exceptional customer service. Implemented suggestive selling techniques, contributing to a 25% increase in average transaction value.
- Manage team productivity by assigning responsibilities, observing performance and providing feedback
- Managed cash and credit card transactions accurately
Call Center Resources
Concentrix
03.2020 - 08.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Cashier/Customer Service
Tj Maxx
08.2018 - 01.2020
- Proactively engaged with customers on the sales floor, demonstrating product knowledge and exceptional customer service.
- Ensured team productivity by assigning responsibilities, observing performance and providing feedback
- Managed cash and credit card transactions accurately
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Associate -
Carteret Community College
06.2020
High school diploma -
West Carteret High School
01.2018
Skills
- Customer service (5 years)
- Retail sales (3 years)
- Cash Handling
- POS (Clover)
- Leadership
- Communication
- Conflict Resolution
- Cash handling
Certification
RASP Certification
Education
Morehead City, NC,Morehead City, NC
Contact
Havelock, NC 28532
Timeline
Server
Gaffers
03.2024 - Current
Apparel Associate/Cashier
Dicks Sporting Goods
10.2020 - 05.2021
Call Center Resources
Concentrix
03.2020 - 08.2020
Resturaunt
Crabs Claw
01.2020 - 02.2024
Cashier/Customer Service
Tj Maxx
08.2018 - 01.2020
High school diploma -
West Carteret High School
Associate -
Carteret Community College