Shalise Perez
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
Coopers Hawk Restaurant & Winery
Chicago, IL
08.2023 - 03.2024
- Delivered exceptional dining experiences through attentive service and menu knowledge.
- Trained new servers on restaurant protocols and customer service best practices.
- Assisted in inventory management, ensuring stock availability for menu items.
- Resolved customer inquiries and concerns promptly to maintain positive dining atmosphere.
Supervisor
CVS HEALTH CORPORATION
Las Vegas, NV
03.2025 - 10.2025
- Coordinated workflow to optimize productivity and reduce downtime across shifts.
- Collaborated with management on strategic initiatives to improve overall team performance.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Server
Olive Garden
Burbank, IL
04.2023 - 09.2023
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently, maintaining high levels of guest satisfaction.
- Upsold menu items effectively, enhancing overall guest experience and revenue.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Dunkin Donuts Store Manager
Dunkin'
Palos Park, IL
09.2022 - 04.2023
- Led a workforce of 12 employees, fostering a positive work environment and driving operational success.
- Achieved seamless daily operations through proficient management of administrative duties and scheduling. Enhanced sales performance by streamlining processes and improving customer interactions.
- Facilitated recruitment processes by interviewing, hiring, training, and supervising new staff members to ensure operational efficiency.
- Oversaw official cash counting operations during every shift to maintain financial integrity.
Shift Supervisor
Wendy's
Henderson, NV
01.2022 - 08.2022
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Enforced health and safety regulations, promoting a safe work environment for staff and customers.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
High school or equivalent -
Skills
- Team Member
- Fast Food (5 years)
- Customer Service (5 years)
- Food Preparation (6 years)
- Cashiering (7 years)
- Cash Handling (9 years)
- Kitchen Experience
- Merchandising
- Cold Calling
- Interviewing
- Store Management Experience
- Serving
Certification
ServSafe
Food Handlers
TAM Card
Timeline
Supervisor
CVS HEALTH CORPORATION
03.2025 - 10.2025
Server
Coopers Hawk Restaurant & Winery
08.2023 - 03.2024
Server
Olive Garden
04.2023 - 09.2023
Dunkin Donuts Store Manager
Dunkin'
09.2022 - 04.2023
Shift Supervisor
Wendy's
01.2022 - 08.2022
High school or equivalent -
Additional Information
- Fast learner
- Dependable
- Able to work long hours (If needed)
- Friendly
- Considerate
- Adaptable