Avery Torres
7634 Mesquite Farm San Antonio
Summary
Dynamic Licensed Insurance Sales Professional with a proven track record at USAA Insurance, excelling in member relationship building and personalized insurance solutions. Strong problem-solving abilities and attention to detail drive successful outcomes in high-pressure environments.
Insurance professional prepared to leverage extensive knowledge in policy sales and customer service to drive business growth. Emphasizes effective communication and adaptability in dynamic settings, with strong focus on member needs and satisfaction. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Licensed Insurance Sales Professional
USAA Insurance
02.2020 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Maintained up-to-date knowledge of industry regulations, enabling accurate advice and policy recommendations.
- Efficiently resolved complex customer inquiries by leveraging deep understanding of policy details and available resources.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures.
- Awarded Made For Quality - Bronze.
- Assisted with Advocacy surge events.
Customer Service Representative
Convergent Outsourcing
04.2016 - 10.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
West Communications
01.2012 - 01.2014
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Investigated and resolved customer inquiries and complaints quickly.
Retail Sales Associate
Pacsun
01.2006 - 01.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
Basic
Texans Can!
San Antonio, TXNo Degree - Business Administration
Palo Alto College
San Antonio, TXNo Degree - Business Administration
San Antonio College
San Antonio, TX05-2026
Skills
- Client relationship building
- Documentation
- Follow-up skills
- Insurance sales
- Product knowledge
- Rapport building
- Contract review and analysis
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Adaptability and flexibility
Timeline
Licensed Insurance Sales Professional
USAA Insurance
02.2020 - Current
Customer Service Representative
Convergent Outsourcing
04.2016 - 10.2019
Customer Service Representative
West Communications
01.2012 - 01.2014
Retail Sales Associate
Pacsun
01.2006 - 01.2007
Basic
Texans Can!
No Degree - Business Administration
Palo Alto College
No Degree - Business Administration
San Antonio College
Similar Profiles
Gwyneth VoigtGwyneth Voigt
Insurance Adjuster at USAA InsuranceInsurance Adjuster at USAA Insurance
Danielle MoraDanielle Mora
Licensed Claims Contact Center Rep at USAA InsuranceLicensed Claims Contact Center Rep at USAA Insurance
MCKENZEE HAMILTONMCKENZEE HAMILTON
General Lines Account Manager at USAA InsuranceGeneral Lines Account Manager at USAA Insurance
Toni Michele AriasToni Michele Arias
Administrative Assistant to the General Manager at Sinclair Insurance ServicesAdministrative Assistant to the General Manager at Sinclair Insurance Services
David BurattiDavid Buratti
Installer at Bell Glass & MirrorInstaller at Bell Glass & Mirror