Avery Whitaker
Waynesville
Summary
Dynamic shift leader skilled in customer service, training and mentoring team members to maximize performance. Known for promoting a positive work environment and resolving customer concerns efficiently, contributing to high satisfaction levels and operational success.
Overview
3
3
years of professional experience
Work History
Server/Waitress
Mama Fina's
04.2024 - 08.2025
- Managed dining area to ensure cleanliness and organization for optimal guest experience.
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Processed customer orders accurately using point-of-sale systems to ensure swift transactions.
- Handled cash and credit transactions, maintaining accuracy in financial reporting.
- Addressed customer inquiries and resolved issues promptly to maintain high service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
Associate / Shift Manager
Waynesville Fall Fest
09.2022 - 11.2024
- Resolved customer inquiries and concerns promptly to maintain high satisfaction levels.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Respiratory Therapist Degree - Respiratory Therapy
University of Rio Grande
Rio Grande, OH05-2028
High School Diploma -
Waynesville High School
Waynesville05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
Timeline
Server/Waitress
Mama Fina's
04.2024 - 08.2025
Associate / Shift Manager
Waynesville Fall Fest
09.2022 - 11.2024
Respiratory Therapist Degree - Respiratory Therapy
University of Rio Grande
High School Diploma -
Waynesville High School