Avery Williams
Galloway,OH
Summary
An experienced professional skilled in administration and operations management, with expertise in optimizing workflows and leading teams for efficiency. Possesses strong problem-solving, scheduling, training development and budgeting abilities to ensure seamless operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager of Operations
Office Max
05.2024 - Current
- Led and coached a team of employees, fostering a high-performance culture focused on sales, customer service, and operational excellence.
- Managed all aspects of store operations, including staffing, scheduling, inventory control, merchandising, and financial reporting.
- Developed and executed strategic sales plans to achieve and exceed revenue targets and profitability goals.
- Assisted with hiring, training and mentoring new staff members.
- Monitored and analyzed key performance indicators including sales, conversion rates, average transaction value, and customer satisfaction.
- Provided ongoing training and professional development to enhance employee skills and career growth.
- Oversaw visual merchandising and store presentation, ensuring compliance with corporate branding and promotional strategies.
- Controlled expenses and optimized cost management strategies to improve overall profitability.
- Ensured compliance with company policies, safety regulations, and loss prevention procedures.
- Partnered with regional and corporate leadership to drive business objectives and implement company-wide initiatives.
- Built strong relationships with customers and the local community, driving brand loyalty and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Training Development
Administrative Assistant
Private Business Consulting
03.2022 - 05.2024
- Provided comprehensive administrative support to executives and teams, ensuring seamless daily operations.
- Managed calendars, scheduled meetings, and coordinated travel arrangements to optimize efficiency.
- Handled correspondence, drafted reports, and maintained confidential records with precision.
- Oversaw office operations, including supply management and vendor coordination, to maintain productivity.
- Assisted in preparing presentations and documents, ensuring accuracy and professionalism.
- Conducted data entry and maintained organized filing systems for quick information retrieval..
- Acted as a liaison between departments, improving communication and workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Coordinating Manager
Stratford Lakes
04.2019 - 12.2021
- Negotiated contracts with vendors for optimal pricing, contributing towards cost-saving initiatives within the company.
- Ensured compliance with local regulations pertaining to rental properties and housing codes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed, organized and managed diverse project resources such as material, equipment, personnel and sub contractors.
- Led cross-functional teams to streamline operations and improve project execution.
- Developed and implemented workflows to enhance coordination between departments.
- Managed schedules, resource allocation, and task assignments to ensure on-time project delivery.
- Oversaw risk management strategies to identify and mitigate potential operational challenges.
- Conducted performance evaluations and provided training & development for team members.
- Maintained accurate reports, documentation, and dashboards for data-driven decision-making.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance.
- Project Coordination and Execution oversee multiple projects, ensuring timely completion and alignment with business objectives.
- Maintained Fair Housing, OSHA guidelines/regulations.
Skills
- Managing Teams, Recruiting, Scheduling
- Time Management and Efficiency
- Database Management, Expense Tracking
- Financial Literacy Budgeting and Reporting
- Contractor, Vendor and Supply Coordination
- Filing/Scanning/Faxing
- Performance Management, Evaluations,
- Coaching
- B2B/Client Services, Negotiation
- Managing Operations, Logistics and Workflow
- Microsoft Office, POS Systems, CRM Software Optimization
- Data Analysis/Data Entry/Record Keeping
- Office Organization/Document Preparation
- Email and Correspondence Handling
- Multitasking and Adaptability
- Customer Service Enhancement
- Handling Escalations and Complaints
- Health and safety (OSHA)
- Computer skills
Certification
CPR/AED Certification
HCP-BLS Certification
Timeline
Store Manager of Operations
Office Max
05.2024 - Current
Administrative Assistant
Private Business Consulting
03.2022 - 05.2024
Coordinating Manager
Stratford Lakes
04.2019 - 12.2021
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