Sandra Rundles
Milton,FL
Summary
Customer-oriented Store Manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
16
16
years of professional experience
Work History
Store Manager of Operations
Circle K
Pensacola, FL
08.2011 - 02.2021
- Developed and maintained store policies, procedures and operations manual.
- Ensured compliance with all safety regulations and company policies.
- Managed inventory levels and ensured accurate ordering of merchandise.
- Monitored stock levels regularly to avoid out-of-stock situations.
- Organized promotional events such as special sales or discounts.
- Ensured that store was clean and organized at all times.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
Cashier
Bagelheads
Pensacola, FL
04.2006 - 09.2009
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Answered phone calls to assist customers with questions and orders.
Lifeguard
Big Kahuna Fun Park
Destin, FL
04.2006 - 09.2007
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Provided assistance to swimmers of varying skill levels.
- Enforced all safety regulations and posted rules for patrons.
- Responded quickly to medical emergencies in the pool area.
- Reported any unsafe conditions or suspicious activity to management immediately.
- Prepared detailed incident reports following accidents or other incidents.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Watched over swimmers to respond quickly to distress situations.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
Head Cake Decorator
Walmart
Fort Walton Beach, FL
11.2004 - 03.2006
- Organized and managed the daily operations of a cake decorating team.
- Maintained inventory of cake decorations, icing, and other supplies.
- Developed creative designs for cakes based on customer specifications.
- Created custom fondant figures, flowers, and other decorations for special orders.
- Ordered additional supplies as needed to meet demand for decorated cakes.
- Prepared detailed cost estimates for each individual cake design requested.
- Decorated cakes, cupcakes, cookies and special occasion trays.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils and working spaces to keep sanitary work environment.
- Worked with common cake decorating and baking tools, such as mixers and carving tools.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Used photo cake software to create specialty birthday and anniversary cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Education
Associate of Arts - General Literature
Pensacola State College
Pensacola, FL12-2009
Skills
- Employee Training
- Employee Scheduling
- Store maintenance
- Recruitment and hiring
- Point of sale systems
- Store operations oversight
- Competitor Monitoring
- Loss Prevention
- Payroll Management
- Shift Scheduling
- POS Systems
- Customer Service Management
- Store Merchandising
- Team Development
- Supply Ordering
- Retail Inventory Management
- Staff Supervision
- Delegating Work
- Customer Relations
- Opening and closing procedures
- Problem-Solving
- Vendor Management
- Cash Management
- Recruiting and Hiring
- Team Leadership
- Employee Terminations
- Employee supervision and motivation
- Shift checklists
- Inventory Control
- Sales professional
- Accurate Cash Handling
- Performance Reviews
- Friendly and Positive
- Bank and Safe Deposits
- MS Office proficient
Timeline
Store Manager of Operations
Circle K
08.2011 - 02.2021
Cashier
Bagelheads
04.2006 - 09.2009
Lifeguard
Big Kahuna Fun Park
04.2006 - 09.2007
Head Cake Decorator
Walmart
11.2004 - 03.2006
Associate of Arts - General Literature
Pensacola State College