Avery Tyler Callejo
Missouri City,TX
Summary
Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.
Overview
3
3
years of professional experience
Work History
Service Coordinator
Group 1 Automotive
08.2020 - 07.2023
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Established and maintained service schedules for several projects to help plan organize workload.
- Developed and implemented training programs for service personnel to improve individual capabilities and enhance team performance.
- Collected, arranged, and input information into database system.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Prepared reports on service performance metrics and key indicators for management review.
- Developed and maintained database of service providers and vendors for easy and quick access to list of qualified providers for different jobs.
Education
High School Diploma -
Lawerence E Elkins Highschool
Missouri City, TX06.2018
Skills
- Notetaking and Documentation
- Needs Assessment
- Individualized Service Plans
- Rapport and Trust Building
- Client Advocacy
- Telephone Communication
- Proficiency in Office Programs
- Multitasking Abilities
- Excellent Communication
- Customer Service
- Time Management
- Detail Orientation
- Quality Assurance
- Service Monitoring and Evaluation
Additional Information
I am currently working as an Intern for Hash and Jordan The Owner of Pump Sauce and I am currently just helping them out with cold DMS or Warm DMS as well marketing their product to influencers and other supplementation company to see if they are wanting to buy and sell their product in their store. As well as customer service and scheduling events to be a vendor at shows or even supplement events. Pump Sauce is going to the arnold next year as a vendor! As well as trying to reach out to business to have a cold tap, and get a back drop design for the arnold.
Timeline
Service Coordinator
Group 1 Automotive
08.2020 - 07.2023
High School Diploma -
Lawerence E Elkins Highschool
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