Fiona Liu
College Point,New York
Summary
Medical volunteer with hands-on experience in patient communication and office operations, committed to enhancing healthcare delivery. Proven ability to manage patient records and streamline appointment scheduling while adhering to strict confidentiality standards. Demonstrates strong teamwork and collaboration skills, along with an organized and efficient approach to tasks. Passionate about gaining further insights into clinical procedures and supporting healthcare professionals in a meaningful way. Ready to contribute a positive attitude and problem-solving mindset to a dedicated team.
Overview
1
1
Certification
Work History
Medical Volunteer
Jamaica Hospital Medical Center
03.2025 - 04.2025
- Made outbound phone calls to schedule patient appointments, ensuring clear communication and a smooth registration process.
- Handled paperwork, managed mailing duties, and maintained orderly patient records to support daily office operations.
- Observed medical staff in various settings to gain insight into clinical procedures and hospital protocols.
- Adhered to HIPAA guidelines and confidentiality policies when handling sensitive patient information.
Education
Bachelor of Arts - Psychology
Queens College, City University of New York
Flushing, NY05.2026
Skills
- HIPAA Compliance
- Teamwork & Collaboration
- Patient Communication
- Organized & Efficient
- Record-Keeping
- Problem-Solving
- Positive Attitude
- Microsoft Office & Google Suite
Certification
- CITI - Program Research Certification (May 2025 - May 2028)
LANGUAGES
English
Cantonese
Timeline
Medical Volunteer
Jamaica Hospital Medical Center
03.2025 - 04.2025
Bachelor of Arts - Psychology
Queens College, City University of New York