Avian Bryant
Jacksonville,FL
Summary
Experienced professional with diagnosing and resolving technical problems to optimize system performance. Adaptable and ready to leverage strong analytical and interpersonal abilities in new role. Excel in diagnosing and resolving hardware and software issues, ensuring smooth and efficient operations. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Combat Eningeer
US Army
Colorado Springs, CO
01.2023 - Current
- Conducted demolition operations to clear obstacles and enhance mission effectiveness.
- Designed and implemented fortifications to improve troop safety in combat zones.
- Executed landmine clearance procedures, ensuring safe passage for military personnel and equipment.
- Collaborated with infantry units to integrate engineering solutions into tactical operations.
- Evaluated terrain conditions to recommend site selection for operational planning and execution.
- Maintained and repaired engineering equipment, ensuring operational readiness for missions.
- Constructed floating bridges and temporary roadways to facilitate movement of large convoys of equipment and personnel to and from battle areas.
- Improved safety measures by conducting risk assessments and implementing appropriate mitigation strategies.
- Operated multiple types of heavy equipment to prepare roads, runways and bunkers.
- Reduced risks to personnel and equipment by identifying and neutralizing mines and improvised explosive devices.
- Conducted route clearance operations to enhance safety of military and civilian personnel.
Technical Support Representative
VDart
ATLANTA G
08.2019 - 08.2020
- Provided technical support for software and hardware issues, ensuring prompt resolution and customer satisfaction.
- Diagnosed technical problems using remote troubleshooting tools to enhance user experience.
- Documented support interactions in ticketing system to maintain accurate records and facilitate follow-up.
- Collaborated with cross-functional teams to address complex technical challenges effectively.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Computer Information Systems
Pikes Peak Community College
Colorado Springs, CO01-2025
High School Diploma -
Gean Ribault High School
Jacksonville, FL05-2020
Skills
- Threat mine neutralization
- IT documentation
- Customer service
- Desktop support
- Technical troubleshooting
- User support
- Technical support
- Military bridge assembly
- Corrective action recommendations
- Situational awareness
Certification
- Active DOD Security Clearance
Languages
English
Native or Bilingual
Timeline
Combat Eningeer
US Army
01.2023 - Current
Technical Support Representative
VDart
08.2019 - 08.2020
Computer Information Systems
Pikes Peak Community College
High School Diploma -
Gean Ribault High School