Aviance Means
Memphis,TN
Summary
Proven Data Entry Clerk and Customer Service Representative, adept in data accuracy and handling high-stress situations with professionalism. At Qobalt and Technicolor, streamlined processes and enhanced customer loyalty through meticulous attention to detail and empathetic dispute resolution. Skilled in Office Administration and fostering positive outcomes, demonstrating a commitment to excellence and efficiency.
Overview
16
16
years of professional experience
Work History
Data Entry Clerk
Qobalt
09.2016 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Streamlined invoice processing, ensuring timely payments and financial record accuracy.
Customer Service Representative
Technicolor
10.2007 - 06.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Education
Graduate Certificate - Medical Billing And Coding
Remington College
Memphis, TNSkills
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Office Administration
- Administrative Support
- Independent worker
- Professional and mature
- Work Prioritization
- Meticulous attention to detail
Timeline
Data Entry Clerk
Qobalt
09.2016 - 05.2023
Customer Service Representative
Technicolor
10.2007 - 06.2016
Graduate Certificate - Medical Billing And Coding
Remington College