Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Avidan Berk

Las Cruces,NM

Summary

Detail-oriented General Manager with 17 years of customer service, sales, operations, and inventory experience. Expert in team building, creating a culture in retail management, and developing employee leadership. Seeking to maintain a full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to get back into the fulfilling cannabis industry at any position.

Overview

17
17
years of professional experience

Work History

Licensed Massage Therapist

Mojave Avi Massage
03.2023 - Current
  • Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
  • Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
  • Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
  • Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
  • Maintained client treatment records and designed long-term care programs for return customers.

Operations Manager

Counseling Las Cruces
12.2022 - Current
  • Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Oversight and delivery of social media operations

General Manager

Verano/Lone Mountain Partners
01.2021 - 10.2021
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented operational strategies and effectively built customer and employee loyalty.

GENERAL MANAGER

MMJ America/Nevada Holistics LLC
08.2018 - 10.2020
  • Developed systems and procedures to improve operational quality and team efficiency including: employee recognition/employee of the month, professional development of employees, quarterly inventory, monthly dispensary reporting, as well as help oversee COVID-19 best business practices (ie
  • Deliveries, curbside pick ups
  • Understanding vendor relationships, responsible for purchasing product for the store
  • Utilized Green Bits to review performance data to monitor and measure productivity, goal progress and activity levels
  • Reporting for weekly and monthly profits and on hand inventory reporting
  • Managed budget implementations by effectively planning on a weekly, monthly and yearly outlook
  • Coordinated and delivered employee reviews, training, and schedules Maximized efficiency by coaching and mentoring with implementing a weekly coaching log
  • Managers were responsible for documenting all coaching opportunities to ensure the proper channels of the performance improvement process are being used
  • Enforced and optimized internal policies to maintain efficiency and responsiveness to demands
  • Worked alongside CFO to ensure profitability through channels of marketing

SUPERVISOR

MMJ America/Nevada Holistics LLC
06.2017 - 08.2018

CANNABIS CONSULTANT

MMJ America/Nevada Holistics LLC
12.2016 - 06.2017

RETAIL SALES MANAGER

REI Henderson
07.2012 - 11.2016

SALES ASSOCIATE

REI Boca Park
11.2008 - 07.2012

Education

Nevada School of Massage Therapy
Las Vegas, NV

High School Diploma - undefined

Liberty High School
Henderson, NV
06.2009

Skills

  • Training Management
  • Business Leadership
  • Human Resources Oversight
  • Focus and Follow-Through
  • Policy Development and Enforcement
  • Recruitment and Hiring
  • Employee Motivation
  • Customer Service Management
  • Department Oversight
  • Assignment Delegation
  • Performance Assessment
  • Team Leadership
  • Originality and Creativity
  • Staff Scheduling

Additional Information

  • Enthusiastic professional possessing extensive retail and management experience. Efficient and strategic in developing policies and overall operations management. Highly skilled in creating a culture and captivating customer satisfaction. Experienced in leading high-performance teams focused on exceeding business objectives. Always team-focused and able to adapt to diverse personality types to create a positive work environment.

Timeline

Licensed Massage Therapist

Mojave Avi Massage
03.2023 - Current

Operations Manager

Counseling Las Cruces
12.2022 - Current

General Manager

Verano/Lone Mountain Partners
01.2021 - 10.2021

GENERAL MANAGER

MMJ America/Nevada Holistics LLC
08.2018 - 10.2020

SUPERVISOR

MMJ America/Nevada Holistics LLC
06.2017 - 08.2018

CANNABIS CONSULTANT

MMJ America/Nevada Holistics LLC
12.2016 - 06.2017

RETAIL SALES MANAGER

REI Henderson
07.2012 - 11.2016

SALES ASSOCIATE

REI Boca Park
11.2008 - 07.2012

High School Diploma - undefined

Liberty High School

Nevada School of Massage Therapy

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