Avidan Berk
Las Cruces,NM
Summary
Detail-oriented General Manager with 17 years of customer service, sales, operations, and inventory experience. Expert in team building, creating a culture in retail management, and developing employee leadership. Seeking to maintain a full-time or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated to get back into the fulfilling cannabis industry at any position.
Overview
17
17
years of professional experience
Work History
Licensed Massage Therapist
Mojave Avi Massage
Las Cruces, NM
03.2023 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Skillfully addressed diverse client needs by adapting massage modalities accordingly while adhering to appropriate pressure levels throughout each session''s duration.
- Maintained client treatment records and designed long-term care programs for return customers.
Operations Manager
Counseling Las Cruces
Las Cruces, NM
12.2022 - Current
- Manage inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Oversight and delivery of social media operations
General Manager
Verano/Lone Mountain Partners
N Las Vegas, NV
01.2021 - 10.2021
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Designed modern employee recognition program which boosted productivity and improved morale.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
GENERAL MANAGER
MMJ America/Nevada Holistics LLC
Las Vegas, NV
08.2018 - 10.2020
- Developed systems and procedures to improve operational quality and team efficiency including: employee recognition/employee of the month, professional development of employees, quarterly inventory, monthly dispensary reporting, as well as help oversee COVID-19 best business practices (ie
- Deliveries, curbside pick ups
- Understanding vendor relationships, responsible for purchasing product for the store
- Utilized Green Bits to review performance data to monitor and measure productivity, goal progress and activity levels
- Reporting for weekly and monthly profits and on hand inventory reporting
- Managed budget implementations by effectively planning on a weekly, monthly and yearly outlook
- Coordinated and delivered employee reviews, training, and schedules Maximized efficiency by coaching and mentoring with implementing a weekly coaching log
- Managers were responsible for documenting all coaching opportunities to ensure the proper channels of the performance improvement process are being used
- Enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Worked alongside CFO to ensure profitability through channels of marketing
SUPERVISOR
MMJ America/Nevada Holistics LLC
Las Vegas, NV
06.2017 - 08.2018
CANNABIS CONSULTANT
MMJ America/Nevada Holistics LLC
Las Vegas, NV
12.2016 - 06.2017
RETAIL SALES MANAGER
REI Henderson
Henderson, NV
07.2012 - 11.2016
SALES ASSOCIATE
REI Boca Park
Las Vegas, NV
11.2008 - 07.2012
Education
Nevada School of Massage Therapy
Las Vegas, NVHigh School Diploma - undefined
Liberty High School
Henderson, NV06.2009
Skills
- Training Management
- Business Leadership
- Human Resources Oversight
- Focus and Follow-Through
- Policy Development and Enforcement
- Recruitment and Hiring
- Employee Motivation
- Customer Service Management
- Department Oversight
- Assignment Delegation
- Performance Assessment
- Team Leadership
- Originality and Creativity
- Staff Scheduling
Additional Information
- Enthusiastic professional possessing extensive retail and management experience. Efficient and strategic in developing policies and overall operations management. Highly skilled in creating a culture and captivating customer satisfaction. Experienced in leading high-performance teams focused on exceeding business objectives. Always team-focused and able to adapt to diverse personality types to create a positive work environment.
Timeline
Licensed Massage Therapist
Mojave Avi Massage
03.2023 - Current
Operations Manager
Counseling Las Cruces
12.2022 - Current
General Manager
Verano/Lone Mountain Partners
01.2021 - 10.2021
GENERAL MANAGER
MMJ America/Nevada Holistics LLC
08.2018 - 10.2020
SUPERVISOR
MMJ America/Nevada Holistics LLC
06.2017 - 08.2018
CANNABIS CONSULTANT
MMJ America/Nevada Holistics LLC
12.2016 - 06.2017
RETAIL SALES MANAGER
REI Henderson
07.2012 - 11.2016
SALES ASSOCIATE
REI Boca Park
11.2008 - 07.2012
High School Diploma - undefined
Liberty High School
Nevada School of Massage Therapy