Tiyiana D. Young
Tampa,FL
Summary
Dynamic Certified Clinical Medical Assistant with extensive experience at Community Health Network, excelling in patient care and prior authorization coordination. Proven ability to build rapport with patients while managing complex medication processes. Skilled in specimen collection and effective communication, ensuring optimal patient outcomes and streamlined operations. Dependable medical team member with several years of experience in office settings. Talented at supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings and patient loyalty. Personable Medical Assistant bringing several years of hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical registration process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Licensed Massage Therapist
MassageLuXe
Indianapolis, IN
2024.02 - Current
- Delivered personalized massage therapies based on client needs and preferences.
- Maintained a clean, safe, and organized treatment environment for optimal client experience.
- Collaborated with team members to enhance service offerings and client satisfaction.
- Educated clients on wellness techniques and self-care practices for improved health.
- Utilized various massage modalities to address specific muscle tension and stress relief.
- Assisted in scheduling appointments and managing client records efficiently.
- Promoted the benefits of regular massage therapy to new and existing clients.
- Participated in continuing education to stay updated on industry trends and techniques.
- Attended continuing education courses related to massage therapy in order to stay up-to-date on best practices in the field.
- Communicated effectively with clients regarding their current condition as well as any changes observed during the course of treatment.
- Maintained accurate records of all treatments provided to clients in compliance with company policies and procedures.
- Addressed injuries, trauma and stress using myofascial release.
- Educated clients on proper body mechanics, posture awareness, self-care strategies and stress management techniques.
- Demonstrated knowledge of anatomy, physiology and kinesiology to create appropriate treatment plans for clients.
- Documented clients' medical histories and conditions in order to determine contraindications to treatment.
- Provided professional massage therapy services for clients, including Swedish and deep tissue massage techniques.
- Managed front desk operations such as scheduling appointments, checking out patients or answering phone calls.
CCMA
Community Health Network Bariatrics
Indianapolis, IN
2023.06 - 2023.11
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Certified Clinical Medical Assistant
Community Health Network
Indianapolis, IN
2021.01 - 2022.04
- Attended weekly or bi-weekly Mediacation Assistant Coordinator meetings and discussed goals as a team.
- Developed strong interaction and communication skills with Infectious Disease Department Providers for 5 area Community Health Facilities and Outpatient/Daybed locations.
- Discussed any new changes about Manufacturers and Foundations they may have happened in the previous 2 weeks.
- Gathered the necessary documentation to help assist patient's with low cost or free drug in Infectious Disease to send to Pharmaceutical Manufacturer's and Foundations.
- Went over application process and consent to speak on their behalf as a Advocate signed by patient and on file.
- Managed Prior Authorizations and Cabenuva (new HIV medication introduced to the market) spreadsheet process and prepared reports and documentation.
- Managed incoming mail, calls and packages from patient's to apply for high cost medications.
- Routed detailed messages to providers concerning patient's medication application status.
- Communitcated with patient's to give updates concerning medication approval/denial and request additional information if needed.
- Spoke with outpatient and rehabilitation representatives for additional information to help assist with obtaining prior authorization and medication approval or free drug
Clinical Certified Medical Assistant
St. Vincent Medical Group/Ascension
Indianapolis, IN
2007.06 - 2021.01
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Recorded vital signs and medical history for Internal Medicine and Gynecologist Providers
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Trained incoming candidates for Internal Medicine
- Perform EKG's
- Phlebotomy
- Review with Practice Manager of updates concerning office while away
Surgery Scheduler
Otolaryngology Assoc
Indianapolis, IN
2016 - 2017
- Scheduled surgeries for diverse otolaryngology procedures efficiently.
- Coordinated patient appointments and managed physician calendars effectively.
- Communicated with medical staff to confirm surgical details and requirements.
- Maintained accurate patient records and updated scheduling software regularly.
- Assisted patients with insurance verification and pre-operative instructions clearly.
- Collaborated with surgical teams to optimize operating room utilization efficiently.
- Addressed patient inquiries regarding surgery timelines and preparations promptly.
- Streamlined scheduling processes to enhance overall clinic workflow continuously.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Created and managed surgical schedules for multiple surgeons.
- Performed data entry into various computer systems related to surgery scheduling.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Scheduled follow-up appointments as designated by physician.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Adhered to HIPAA guidelines when handling confidential information.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
Podiatric Medical Assistant
Podiatry Associates of Indiana, PC
Indianapolis, IN
2007.04 - 2016.12
- Assisted with patient intake and managed appointment scheduling efficiently.
- Prepared examination rooms and ensured necessary medical supplies were available.
- Supported podiatrists during procedures by providing instruments and maintaining sterile environments.
- Educated patients on foot care practices and post-treatment instructions effectively.
- Handled patient records and maintained confidentiality in compliance with HIPAA regulations.
- Implemented office protocols to streamline daily operations and improve workflow efficiency.
- Collaborated with insurance providers to verify patient coverage and manage billing inquiries.
- Trained new staff on office procedures, equipment use, and patient interaction standards.
- Organized office supplies and equipment for efficient workflow.the
- Organized office supplies and equipment for efficient workflow.
- Assisted in minor surgeries under direct supervision of the podiatrist.
- Provided emotional support to patients dealing with chronic pain or other difficult diagnoses.
- Observed safety protocols when handling hazardous materials such as needles, scalpels, sutures.
- Inventoried office supplies and placed orders as needed.
- Collected specimens for testing in accordance with established protocols.
- Conducted initial medical screenings and reviewed vital signs, basic podiatry exam and medical history.
- Recorded patient care information and medical history within charts.
- Assisted podiatrist with patient care, including cleaning wounds and taking vital signs.
- Assisted in the preparation of surgical trays for procedures performed in the office setting.
- Monitored inventory of medical supplies used during treatments or procedures.
- Facilitated communication between the podiatrist and other healthcare providers regarding a patient's condition or treatment plan.
- Ensured compliance with all HIPAA regulations related to confidential patient information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels.
- Greeted patients and prepared them for examinations.
Education
Licensed Massage Therapist - Massage Therapy
Indiana Wellness College
Indianapolis, IN2022-06
Diploma - Medical Assisting
PCI/Kaplan
Indianapolis, IN2007-04
Skills
- Pressure management
- Patient care and empathy
- Clerical and clinical expertise
- Prior authorization coordination
- Specimen collection and processing
- Medical laboratory management
- Cleaning and sanitizing practices
- Time management skills
- Drug refill coordination
- Medical records updating
- Clear communication skills
- Vital signs monitoring
- Pharmacy collaboration
- Multitasking and prioritization
- Independent project execution
- Customer service and office management
- Patient rapport building
- Medical history record keeping
- Wound care assistance
- Procedure support
- X-ray proficiency and casting skills
- Order processing and teamwork training
- Employee training and evaluation
- Phlebotomy techniques
- Clinical documentation
- Patient education
- Insurance verification
- Appointment scheduling
- Problem solving
- Attention to detail
- Team collaboration
- Effective communication
- Time management
- Medical billing
- Physician support
- Specimens collection and processing
- Medical terminology proficiency
- Immunization administration
- Venipuncture expertise
- Medical history recording
- Patient intake process
- Medical history intake
- EKG monitoring
- Medical equipment operation
- Medical procedure assistance
- Infection control procedures
- Vital sign monitoring
- Laboratory procedures
- HIPAA compliance
- Specimen labeling
- OB/GYN procedures
- Insurance authorizations
Accomplishments
- Certifications: CMA, OSHA, HIPPA, CPR
Certification
- Certified Clinical Medical Assistant (CCMA) NHA
- Licensed Massage Therapist AMTA
Timeline
Licensed Massage Therapist
MassageLuXe
2024.02 - Current
CCMA
Community Health Network Bariatrics
2023.06 - 2023.11
Certified Clinical Medical Assistant
Community Health Network
2021.01 - 2022.04
Clinical Certified Medical Assistant
St. Vincent Medical Group/Ascension
2007.06 - 2021.01
Podiatric Medical Assistant
Podiatry Associates of Indiana, PC
2007.04 - 2016.12
Licensed Massage Therapist - Massage Therapy
Indiana Wellness College
Surgery Scheduler
Otolaryngology Assoc
2016 - 2017
Diploma - Medical Assisting
PCI/Kaplan