Aviona Harris
Durham,NC
Summary
Highly motivated associate with years of experience leading decisive projects in a fast-paced environment, maintaining strict deadlines, and dealing with multiple tasks. Teacher with years of experience teaching elementary school students and adapting instruction to meet their varying needs. Professional call center representative with years of experience providing information to customers, assisting them in troubleshooting problems, and resolving their concerns efficient front desk agent with years of experience using customer service and excellent organizational skills to provide consistent service to clients. Customer service representative who meets and exceeds customer expectations by providing friendly, professional, and courteous service to clients. Patient-focused with demonstrated experience providing compassionate and comprehensive care.
Overview
6
6
years of professional experience
Work History
Patient Technician
Aramark
11.2021 - 06.2022
- Employed effective communication techniques to communicate with physicians and nurses
- Managed inventory of supplies and ensured that they were properly stored, cleaned, and used
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments andprocedures
- Took orders for the patients for breakfast , lunch and dinner
- Went to different floors and provided their meal for them.
Lead Teacher
Child Care Network
01.2020 - 03.2022
- Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
- Trained and supervised new teachers
- Handled students and teaching assistants, with a class size of up to children per classroom
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
Personal Care Aide
Carillon Assisted Living
05.2018 - 10.2019
- Assist elderly with toileting, showers, and meals
- Light HouseKeeping
- Trained new employees in new systems and processes
- Maintained a professional demeanor and demonstrated a willingness to help customers
- Responsible for maintaining a safe workplace for patients and ensuring they received proper treatments andprocedures
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
Patient Service Representative
Wake Med
02.2019 - 04.2020
- Handled customer inquiries, answered questions, and resolved problems in a timely manner
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Preschool Teacher
La Petite Academy
01.2020 - Current
- Handled students and teaching assistants, with a class size of up to children per classroom
- Organized and planned monthly field trips, providing a safe, happy, and fun environment for the children
- Trained and supervised new teachers
- Established a relationship with the parents by interacting with them before and after school, leading to higher attendance rates
- Provided meals for the students
- Changed kids, and was assisting in other classes.
Professional Fundraiser
Integral Resources Inc.
03.2017 - 10.2019
- Analyzed and responded to more than customer service tickets, which resulted in more than minor or major resolutions
- Handled an average of escalations per day, engaging with customers in a friendly, courteous, and professional manner
- Responded to more than customer service inquiries, including a large percentage of self-service calls
- Raising money for democratic candidates.
Education
Diploma -
Hillside High
Durham, NCSkills
- Customer service, Communication skills, Restaurant experience, Time management, Food service, English, Guest
- Services, Leadership, Computer literacy, Documentation review
- Assisting with Daily Living
- Patient Service
- Payment Collection
- Office Administration
Timeline
Patient Technician
Aramark
11.2021 - 06.2022
Lead Teacher
Child Care Network
01.2020 - 03.2022
Preschool Teacher
La Petite Academy
01.2020 - Current
Patient Service Representative
Wake Med
02.2019 - 04.2020
Personal Care Aide
Carillon Assisted Living
05.2018 - 10.2019
Professional Fundraiser
Integral Resources Inc.
03.2017 - 10.2019
Diploma -
Hillside High