Highly experienced healthcare professional with 20 + years of experience in providing frontline patient service and quality liaison with other healthcare professionals and facility. I am accustomed to providing strong analytic skills and keeping a gracious administrative talent that is capable of performing under pressure. Proficient in medical terminology, purpose and manner of diagnostic and lab testing, nursing practices, and continues to be proactive by anticipating the needs towards the nursing staff.
Hi, I’m
AVIS CLOWNEY
Winston-Salem,NC
Summary
Overview
24
years of professional experience
Work History
Novant Health-Neurology and Sleep Lab
Patient Service Coordinator III
09.2021 - Current
Job overview
- Patient Registration, Patient Check Out, Scheduling, General Clerical Duties, EPIC and Charge Entry Audit, Teamwork and Communication
Charter Medical, LLC
Quality Technician
09.2021 - 12.2022
Job overview
- Developing and maintaining company inspection reports, Inspecting goods or products according to quality and safety standards, Ensuring goods and products comply with company standards as well as Federal and State law, Ensuring test equipment is calibrated and working correctly, Reporting quality anomalies to the supervisor, Collaborating test data and drafting quality reports, Identifying possible areas for improvement in quality control processes, Ensuring production is not hindered by quality testing procedures
Kindred at Home
Patient Service Coordinator
03.2020 - 09.2021
Job overview
- Responsible for managing and scheduling visits and communicating with field staff, patients, physicians, etc., Maintain proper care coordination and continuity of care for all patients and family members, Assist with day-to-day office and staff management, Edit schedule for agents calling in sick, ensuring patients are reassigned timely, Update agent unavailability in worker console
Select Specialty Hospital
Unit Secretary/Telemetry Tech
07.2018 - 08.2020
Job overview
- Performed designated basic patient care, related nursing tasks, and clerical functions related to requisitioning/charging supplies/services, preparing/maintaining unit records/patient charts, receiving/relaying communications, Provided optimal/quality care consistent with Hospital mission and Nursing philosophy, goals, standards, and bylaws, Served as unit receptionist in enhancing the image of HPMC and Inpatient Administration, Provided general information for patients, families, visitors, and other employees
ResCare
Supervisor/Direct Support Professional
09.2011 - 07.2018
Job overview
- Worked to provide strategic, operational, and fiscal leadership while working to reach the company’s long-term goals and maintain organizational vision, Managed, monitored, and evaluated the performance of all ResCare Home Health staff, consisting of 30+ professionals, Directed the hiring, training, and scheduling of all ResCare Home Health professionals, Managed payroll as well as verified insurances, Performed personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks, Fostered positive relationships between individuals served and their housemates
Novant Health
Cardiopulmonary Technician
12.2000 - 09.2011
Job overview
- Observing and interpreting patients' heart monitors and checking for abnormalities, including irregular heartbeats, arrhythmias, and cardiac arrest, Attaching electrodes to patients' bodies and recording electrical impulses from the heart to perform EKGs, Using hospital equipment and medical technology to perform various tests on patients' hearts, such as stress tests, Recognizing and responding to any abnormal conditions in patients' heartbeats, Interpreting test results and reporting any changes in heart readings or EKGs to the Doctor or Nurse in charge of the affected patient, Updating patients' records with all readings taken from the heart monitors or EKGs, Cleaning and maintaining heart monitors and EKG machines, Reporting any necessary equipment repairs in a timely manner, Assisting with the training of new staff in medical monitoring systems, Delivering quality patient care services
Education
Strayer UniversityWashington, DC
Masters from Healthcare Administration
09.2019
University Overview
Winston Salem State University Winston-Salem, NC
Bachelor Of Science from Biology
05.2000
University Overview
Skills
- 24 Years Healthcare Experience
- Autonomy
- Articulation
- Collaboration
- Team Building
- Human Innovator
- Customer Service
- Leadership skills
- Telemetry Monitoring
- Supervisor EKG
- CAN Patient Support
- Laboratory Skills
- Excellent Communication
- Empathy
- Quality Care
- Team Oriented
- Echocardiography
- Proactive Planner
Educationcertificates
Educationcertificates
- Strayer University, MS Degree in Health Services Administration with a concentration in Clinical Care Management, 10/01/2016, 09/30/2019
- Winston-Salem State University, BS Degree in Biology, 01/01/1996, 05/31/2000
- Forsyth Technical Community College, Certificate in Cardiovascular Technology, 08/01/2005, 07/31/2006
Timeline
Patient Service Coordinator III
Novant Health-Neurology and Sleep Lab
09.2021 - Current
Quality Technician
Charter Medical, LLC
09.2021 - 12.2022
Patient Service Coordinator
Kindred at Home
03.2020 - 09.2021
Unit Secretary/Telemetry Tech
Select Specialty Hospital
07.2018 - 08.2020
Supervisor/Direct Support Professional
ResCare
09.2011 - 07.2018
Cardiopulmonary Technician
Novant Health
12.2000 - 09.2011
Strayer University
Masters from Healthcare Administration
Winston Salem State University
Bachelor Of Science from Biology
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