Aviza Moore
IT Consultant
Lakeland,FL
Summary
Competent IT Specialist well-versed in assisting users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Enthusiastic Technical Support Representative specializing in delivering outstanding customer service. Background in helping businesses promote products and services to drive sales. Analytical and thorough in tackling customer issues. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
IT Specialist
Six Figure Consulting
Tampa, FL
07.2019 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices and software to set up work stations for employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Patiently walked individuals through basic troubleshooting tasks.
- Performed server backups and changed and replaced backup tapes daily.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Insurance Adjuster
Pilot Catastrophe Services
Mobile, AL
01.2017 - 12.2021
- Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
- Examined claims forms and other records to determine insurance coverage.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Maintained suspicious claims database and prepared reports for supervisors.
- Followed up with insured individuals regarding premium and deductibles payments.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Verified insurance claims and determined fair amount for settlement.
IT Consultant
Legacy Fleet
Atlanta, Georgia
02.2017 - 02.2019
- Created service level agreement for IT operational functions and help desk operations.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL 08.2004 - 12.2009
Master of Arts - Psychology
Southern New Hampshire University
Hooksett, NH 06.2022 - Current
Skills
Application installations
undefinedTimeline
Master of Arts - Psychology
Southern New Hampshire University
06.2022 - Current
IT Specialist
Six Figure Consulting
07.2019 - Current
IT Consultant
Legacy Fleet
02.2017 - 02.2019
Insurance Adjuster
Pilot Catastrophe Services
01.2017 - 12.2021
Bachelor of Arts - Psychology
University of South Florida
08.2004 - 12.2009
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