Avneet Kaur

* Manage daily customer bookings and reservations, ensuring accurate scheduling and smooth guest flow.

* Deliver a high-end customer experience by making guests feel welcomed, valued and personally attended to.

* Manage relationships with VIP and regular guests, ensuring both receive attentive and professional service.

* Handle customer requests, preferences and special arrangements to create a personalised experience.

* Monitor customer satisfaction and actively collect and respond to guest feedback.

* Manage the restaurant’s Instagram communications, responding to customer enquiries and messages professionally.

* Monitor and respond to Google Reviews, addressing customer feedback and maintaining a positive online reputation.

* Coordinate with internal teams to ensure reservations, special requests and guest requirements are communicated effectively.

* Resolve customer concerns and service issues promptly while maintaining a professional approach.

* Support the daily organisation of front-of-house operations and prioritise customer needs during busy periods.

* Manage daily customer bookings and reservations, ensuring accurate scheduling and smooth guest flow.

* Deliver a high-end customer experience by making guests feel welcomed, valued and personally attended to.

* Manage relationships with VIP and regular guests, ensuring both receive attentive and professional service.

* Handle customer requests, preferences and special arrangements to create a personalised experience.

* Monitor customer satisfaction and actively collect and respond to guest feedback.

* Manage the restaurant’s Instagram communications, responding to customer enquiries and messages professionally.

* Monitor and respond to Google Reviews, addressing customer feedback and maintaining a positive online reputation.

* Coordinate with internal teams to ensure reservations, special requests and guest requirements are communicated effectively.

* Resolve customer concerns and service issues promptly while maintaining a professional approach.

* Support the daily organisation of front-of-house operations and prioritise customer needs during busy periods.

* Assisted customers with a range of tourism experiences, including wine cellar tours, train tours and cruise ship tours.

* Explained tour itineraries, journey details, schedules and package options to customers.

* Promoted higher-value tour packages and additional services based on customer preferences.

* Assisted customers with ticket purchases and provided relevant booking information.

* Coordinated with internal teams and tour providers to arrange bookings and ensure smooth tour operations.

* Followed up on reservations and helped resolve customer questions or changes before and during their tours.

* Served as a front-office/reception point, welcoming customers, answering enquiries and managing day-to-day visitor interactions.

* Maintained accurate booking and customer information while ensuring customers received clear and professional assistance.

* Worked with international customers and coordinated multiple requests in a fast-paced tourism environment.