Avonta Mcneil
The Bronx,NY
Summary
I am a certified Security Officer with experience in the areas of customer service, monitoring inventory, attentively monitoring surveillance cameras and some general labor. I'm passionate about utilizing my skills to ensure the services are efficiently done and making sure the guests or clients receive the service needed. I'm highly motivated to provide legendary service to my customers, teammates and managers with any job I encounter.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
07.2022 - 06.2023
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Monitored CCTV cameras and alarm systems for security breaches.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Developed strong communication and organizational skills through working on group projects.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Cultivated interpersonal skills by building positive relationships with others.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
Night Auditor
RGIS Inventory
02.2021 - 09.2022
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Stored guest valuables in safe and individual boxes for security.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Ensured compliance with company policies and local regulations through meticulous record-keeping of nightly transactions.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
Recreational Gymnastics Staff
Sumer Youth
05.2016 - 08.2016
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
CMSP 327
06.2017
Skills
- Team Leadership
- Self-Defense
- Security Equipment Operation
- Report Writing
- Team Player
- Electronic surveillance
- English fluency
- First Aid Training
- Work ethic
- Threat Management
- Team Training
- Night and Safe Deposit Procedures
- Security operations experience
Certification
- Licensed State Security Officer- 1 year
Timeline
Security Officer
Securitas Security Services USA
07.2022 - 06.2023
Night Auditor
RGIS Inventory
02.2021 - 09.2022
Recreational Gymnastics Staff
Sumer Youth
05.2016 - 08.2016
High School Diploma -
CMSP 327