Avosia Nichols
Montgomery,AL
Summary
Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
12
12
years of professional experience
Work History
Work From Home Agent
TTEC
Englewood, Colorado
11.2021 - 04.2024
- Identified opportunities to improve policies and procedures related to customer service operations.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
Call Center Representative
ASK Telemarketing
Montgomery
11.2020 - 11.2021
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Medical Receptionist
American Family Care, Inc
Montgomery, AL
11.2017 - 02.2020
- Performed data entry tasks related to billing and collections procedures.
- Verified insurance coverage for appointments and collected co-payments as required.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Hotel Front Desk Clerk
Home Inn & Suites Montgomery
Montgomery
12.2015 - 11.2017
- Handled all guest luggage as needed during check-in and check-out process.
- Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
- Verified accuracy of billing invoices prior to submitting them for payment processing.
- Managed cash drawer according to established accounting guidelines.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Ensured that all safety protocols were followed at the front desk area.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
Call Center
Stericycle
Scranton, Pennsylvania
12.2013 - 12.2015
- Developed strategies for improving overall efficiency in the call center environment.
- Developed training materials for new call center agents.
- Monitored call center operations to ensure adherence to company policies and procedures.
- Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
- Ensured compliance with company policies and regulatory requirements within the call center.
Dental Receptionist
Heartland Dental
Mount Vernon, New York
05.2012 - 12.2013
- Organized patient charts prior to each appointment in order to save time during check-in process.
- Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
- Created a welcoming environment for patients by providing exceptional customer service at all times.
- Greeted patients, provided them with necessary paperwork, and verified insurance information.
- Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
- Provided support with front office duties such as photocopying documents or scanning files.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
Education
High School Diploma -
Stonecoast Academy
Miami, FL05-2017
Skills
- Inbound and outbound calls
- Inside sales
- Data Entry
- Tech support
- Guest Services
- Check processing
- Customer Service
- Payment Collection
- Cash Handling
- Scheduling
- Documentation And Reporting
- Time Management
- Greeting and Seating Clients
- Office Administration
Timeline
Work From Home Agent
TTEC
11.2021 - 04.2024
Call Center Representative
ASK Telemarketing
11.2020 - 11.2021
Medical Receptionist
American Family Care, Inc
11.2017 - 02.2020
Hotel Front Desk Clerk
Home Inn & Suites Montgomery
12.2015 - 11.2017
Call Center
Stericycle
12.2013 - 12.2015
Dental Receptionist
Heartland Dental
05.2012 - 12.2013
High School Diploma -
Stonecoast Academy