Overview
Summary
Education
Skills
Work History
Timeline
Receptionist
Vilencia Hollis

Vilencia Hollis

Montgomery,AL

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Summary

Goal-oriented professional with extensive experience in dedicated customer service. Remains highly poised, positive and confident to thrive in fast-paced environment. Focused on continual self-improvement to professionally represent company.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Education

High School Diploma -

Pearl Academy
08.2011 - 05.2014

Skills

  • Inbound and outbound calls
  • Inside sales
  • Data Entry
  • Tech support
  • Guest Services
  • Check processing
  • Customer Service
  • Payment Collection
  • Cash Handling
  • Scheduling
  • Documentation And Reporting
  • Time Management
  • Greeting and Seating Clients
  • Office Administration

Work History

Work From Home Agent

TTEC
Englewood, Colorado
11.2021 - 04.2024
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.

Call Center Representative

ASK Telemarketing
Montgomery
11.2020 - 11.2021
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.

Medical Receptionist

American Family Care, Inc
Montgomery, AL
11.2017 - 02.2020
  • Performed data entry tasks related to billing and collections procedures.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.

Hotel Front Desk Clerk

Home Inn & Suites Montgomery
Montgomery
12.2015 - 11.2017
  • Handled all guest luggage as needed during check-in and check-out process.
  • Maintained up-to-date knowledge of hotel products, services, pricing plans and policies.
  • Verified accuracy of billing invoices prior to submitting them for payment processing.
  • Managed cash drawer according to established accounting guidelines.
  • Coordinated with housekeeping staff regarding occupancy status of rooms.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Ensured that all safety protocols were followed at the front desk area.
  • Provided information about the hotel's amenities, services and surrounding areas to guests.

Call Center

Stericycle
Scranton, Pennsylvania
12.2013 - 12.2015
  • Developed strategies for improving overall efficiency in the call center environment.
  • Developed training materials for new call center agents.
  • Monitored call center operations to ensure adherence to company policies and procedures.
  • Coordinated topics with call center scripts to handle consumer questions, delivering appropriate answers.
  • Ensured compliance with company policies and regulatory requirements within the call center.

Dental Receptionist

Heartland Dental
Mount Vernon, New York
05.2012 - 12.2013
  • Organized patient charts prior to each appointment in order to save time during check-in process.
  • Assisted in maintaining a clean reception area by tidying up furniture or vacuuming carpets regularly.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.
  • Provided support with front office duties such as photocopying documents or scanning files.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.

Timeline

Work From Home Agent

TTEC
11.2021 - 04.2024

Call Center Representative

ASK Telemarketing
11.2020 - 11.2021

Medical Receptionist

American Family Care, Inc
11.2017 - 02.2020

Hotel Front Desk Clerk

Home Inn & Suites Montgomery
12.2015 - 11.2017

Call Center

Stericycle
12.2013 - 12.2015

Dental Receptionist

Heartland Dental
05.2012 - 12.2013

High School Diploma -

Pearl Academy
08.2011 - 05.2014

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