Avree Wright
Davenport,IA
Summary
Customer-oriented General Manager with three years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Atomic Coffee Bar
05.2021 - Current
- Developed and maintained relationships with customers, employee reviews, training, schedules and payroll.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Handled cash and processed payments accurately to avoid errors.
Barista Trainer
Starbucks
11.2019 - 05.2021
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Handled cash and processed payments accurately to avoid errors.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Assistant Manager
The Children's Place
05.2017 - 11.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
- Handled cash and processed payments accurately to avoid errors.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Met credit card goals
Education
No Degree - Psychology
Eastern Iowa Community College District
Davenport, IAMaster of Science - Criminal Justice
Saint Ambrose University
Davenport, IA05.2024
Bachelor of Arts - Criminal Justice
Saint Ambrose University
Davenport, IA05.2022
Skills
- Focus and Follow-Through
- Staff Scheduling
- Team Leadership
- Decision Making
- Multitasking and Prioritization
- Money Handling
Timeline
General Manager
Atomic Coffee Bar
05.2021 - Current
Barista Trainer
Starbucks
11.2019 - 05.2021
Assistant Manager
The Children's Place
05.2017 - 11.2019
No Degree - Psychology
Eastern Iowa Community College District
Master of Science - Criminal Justice
Saint Ambrose University
Bachelor of Arts - Criminal Justice
Saint Ambrose University
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