Avrey Baffi
Allen Park,MI
Summary
Organized Shift Supervisor with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Lincoln Park, MI
03.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed safety protocols to minimize workplace accidents.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
Delivery Driver
Pizza Hut
Southgate, MI
01.2018 - 01.2020
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Education
High School Diploma -
Southgate Anderson Highschool
Southgate, MI06.2016
Skills
- Coffee Machinery
- Equipment Preparation
- Managing Operations and Efficiency
- Technical Proficiency
- Project Management
- Safety Awareness
- Inventory Management
- Predictive and Preventive Maintenance
- Dismantle Machines
- Efficiency and Time Management
- Equipment Assembly and Modification
Timeline
Shift Supervisor
Starbucks
03.2020 - Current
Delivery Driver
Pizza Hut
01.2018 - 01.2020
High School Diploma -
Southgate Anderson Highschool