Crystal Gordon
BATON ROUGE,Louisiana
Summary
Reliable Shift Leader with 5 months experience in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
12 years in service industry. Excellent skills with customers and fellow employees alike. Dedicated to making each and every experience a memorable moment.
Overview
12
12
years of professional experience
Work History
Shift Supervisor
Starbucks
Baton Rouge, LA
08.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
Server
Ichiban
Baton Rouge
05.2014 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Sonography - Diagnostic Medical Sonography
Baton Rouge Community College
Baton Rouge, LASkills
- Safety Awareness
- Cash Handling Expertise
- Conflict Resolution Techniques
- Store Opening and Closing
- Inventory Management
- Positive Learning Environment
- Coffee Machinery
Timeline
Shift Supervisor
Starbucks
08.2022 - Current
Server
Ichiban
05.2014 - Current
Sonography - Diagnostic Medical Sonography
Baton Rouge Community College