Avrey Zaner
Melbourne,FL
Summary
Highly skilled in hospitality training with a focus on host roles. Previous experience includes developing and implementing training programs, enhancing customer service skills, and improving restaurant efficiency. Strengths encompass communication skills, leadership abilities, and adaptability to changing environments. Notable impact made through improved team performance and increased customer satisfaction in previous roles.
Overview
2
2
years of professional experience
Work History
Social Media Coordinator
Hemingway's Tavern
Melbourne, Florida
06.2024 - Current
- Developed and implemented a comprehensive social media strategy for the company's products and services.
- Created content calendars to ensure timely delivery of posts, campaigns, and promotions on various social media platforms.
- Monitored, analyzed, and reported on the performance of all social media activities using analytics tools.
- Researched current trends in the industry to identify opportunities for growth through new social media channels.
- Collaborated with marketing team members to create engaging content that resonates with target audiences.
- Managed day-to-day interactions with followers and responded promptly to customer inquiries or complaints.
- Organized online events such as webinars, contests, giveaways., to engage users organically.
- Updated website content regularly with fresh information related to products and services offered by the company.
- Analyzed competitor data and generated insights into what strategies work best on different platforms.
Cafe Worker
Hemingway's Tavern
Melbourne, FL
02.2024 - Current
- Received payment from customers, processed credit card transactions, and issued change or receipts.
- Greeted customers upon arrival and provided assistance with menu selections.
- Restocked shelves with merchandise throughout the day as needed.
- Provided excellent customer service by responding promptly to inquiries and resolving any complaints or issues quickly.
- Maintained accurate records of all sales transactions for daily reporting purposes.
- Assisted in training new employees on proper procedures for taking orders, preparing drinks and foods, cleaning tables.
- Completed assigned tasks within designated time frames while adhering to quality standards set by management team.
- Prepared food orders, such as sandwiches, desserts, and coffee beverages.
- Served customers by phone to take orders and answer product or service questions.
Host Trainer
Hemingway's Tavern
Melbourne, Florida
10.2022 - Current
- Provided orientation and training to new staff members on the host job duties.
- Curated various training programs for hosts, such as customer service protocols and restaurant policies.
- Monitored hosts' performance during shifts to ensure compliance with company standards.
- Worked closely with management team to develop strategies for improving customer satisfaction levels.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Maintain cleanliness of lobby area.
- Serve as a point of contact for resolving guest complaints or special requests, via phone or in person.
Education
High School Diploma -
BVS
Cocoa, FL05-2024
Associate of Arts -
Eastern Florida State College
Melbourne, FLSkills
- Telephone reception
- Detail Oriented
- Sales and Marketing
- Customer Service
- Digital Marketing
- Exceptional communication
- Hospitality and accommodation
- Experience in Microsoft Word, Office, and Excel
Accomplishments
- National Honor Society 2018-current; Held president's position
- Gifted Student's Program
- On the dean's list and president's list 2023
References
References available upon request.
Timeline
Social Media Coordinator
Hemingway's Tavern
06.2024 - Current
Cafe Worker
Hemingway's Tavern
02.2024 - Current
Host Trainer
Hemingway's Tavern
10.2022 - Current
High School Diploma -
BVS
Associate of Arts -
Eastern Florida State College
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