Avyannia Figueroa
Milton,DE
Summary
Results-driven Lead Bank Teller with expertise in managing transactions and enhancing customer satisfaction. Led initiatives to streamline operations, significantly improving efficiency. Demonstrates strong knowledge of financial products and services while supervising and developing junior staff.
Overview
1
1
year of post-secondary education
12
12
years of professional experience
Work History
Lead Bank Teller
M&T Bank
Rehoboth Beach, DE
10.2021 - Current
- Supervised daily operations of teller line to ensure efficient customer service.
- Trained new tellers on bank policies and customer interaction techniques.
- Processed customer transactions accurately using banking software systems.
- Resolved customer inquiries and complaints with professionalism and empathy.
- Conducted audits on teller transactions to ensure compliance with regulations.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
- Identified opportunities to cross-sell products such as savings accounts or credit cards to customers.
- Assisted with offsite events such as job fairs or community outreach programs promoting banking services.
Business Director
lewes bake shoppe
Lewes, Delaware
11.2014 - 06.2021
- Directed daily operations of the bake shop, ensuring smooth workflow and efficiency.
- Managed inventory levels and ordered supplies to maintain optimal stock availability.
- Developed marketing strategies to promote new products and increase customer engagement.
- Implemented cost-control measures to optimize budget allocation across departments.
- Coordinated special events and promotions to enhance community outreach efforts.
- Fostered a positive work environment, encouraging teamwork and collaboration among staff.
- Developed and implemented business strategies to increase sales and profits.
- Evaluated employee performance regularly and provided constructive feedback when necessary.
- Managed daily operations of the business, including budgeting, forecasting, staff management and customer service.
- Provided guidance and support to junior staff members regarding their roles and responsibilities.
- Monitored KPIs such as revenue, margin, costs to assess progress against goals.
Manager
Pizza Hut
Wilmington, DE
02.2018 - 03.2020
- Oversaw daily restaurant operations and ensured compliance with company standards.
- Managed staff schedules and coordinated training for new team members.
- Led team meetings to discuss performance, goals, and customer feedback.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Implemented inventory control procedures to maintain stock levels and reduce waste.
- Process payroll for employees using specialized payroll software.
- Maintain accurate employee records and payroll information.
- Coordinate with HR to verify employee hours and deductions.
- Assisted in budget tracking by processing invoices and expense reports accurately.
Lead Sales Associate
Victoria Secret
Rehoboth Beach, Delaware
03.2016 - 06.2018
- Trained and mentored new sales associates on product knowledge and customer engagement.
- Supervised a team of sales associates on daily tasks and operations.
- Handled customer inquiries and resolved issues to ensure satisfaction and loyalty.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Greeted customers and provided product information.
- Collaborated with team members to achieve sales goals and maintain store standards.
- Assisted in visual merchandising to enhance product displays and attract customers.
- Supported inventory management by tracking stock levels and replenishing shelves.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Conducted store opening and closing procedures to maintain security and organization.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Promoted positive culture of teamwork and inclusion, increasing employee morale.
Education
Associate of Applied Science - Business Administration
Delaware Technical Community College
georgetown , DE 09.2025 - 09.2026
Skills
Results-driven Lead Bank Teller with expertise in managing transactions and enhancing customer satisfaction Led initiatives to streamline operations, significantly improving efficiency Demonstrates strong knowledge of financial products and services while supervising and developing junior staff
Results-driven Lead Bank Teller with expertise in managing transactions and enhancing customer satisfaction Led initiatives to streamline operations, significantly improving efficiency Demonstrates strong knowledge of financial products and services while supervising and developing junior staff
Timeline
Associate of Applied Science - Business Administration
Delaware Technical Community College
09.2025 - 09.2026
Lead Bank Teller
M&T Bank
10.2021 - Current
Manager
Pizza Hut
02.2018 - 03.2020
Lead Sales Associate
Victoria Secret
03.2016 - 06.2018
Business Director
lewes bake shoppe
11.2014 - 06.2021