Summary

Overview

Work History

Education

Skills

Websites

Timeline

Avyion James

Niles,MI

Summary

Professional Technology Specialist with expertise in technical support, development and administration. Motivated to develop security tools and infrastructure for businesses, as well as provide technical support. Passionate about network security and continually learning new technology for data protection.

Overview

years of professional experience

Work History

Customer Service Technology Specialist

Berrien County

11.2022 - Current

Analyzed user feedback to refine system functionalities and improve user experience.
Coordinate between the IS department and the Sheriff's Office
Generate Helpdesk tickets and transfers them to the appropriate IS member.
Provide technical support for all devices Deputies use daily.
Provided technical support to 200+ clients in.

Desk Side Support

Whirlpool Corporation/ Pomeroy

03.2022 - 11.2022

Performs deskside support duties daily to users through ServiceNow, BigFix, AD, Remote Client
Provides desk side support assignments, primarily out of Whirlpool Global Headquarters
Assist Whirlpool VIP users and walkup tickets
Configures and supports A/V conference room equipment
Retires expired pcs and desktop machines
Removes legal drives, gathers data for data retention, handles buyout pcs
Deploys new pcs, phones, desktops, etc. to users with expired leases
Installs hardware, software, and network configuration
Adds and removes accounts from Active Directory
Worked effectively in fast-paced environments.
Self-motivated, with a strong sense of personal responsibility.

Desktop Technician

Spectrum Health/ MCPc

12.2021 - 03.2022

Performed the following for Lakeland healthcare integration team to deploy 5000+ machines.
Sought out, documented, and then imaged machines
Used ServiceNow, Excel sheets, SharePoint, and SCCM
Configured laptops, desktops, kiosk, mobile carts, VoIP, printers, and fax machines
Provided end user support for every workstation and pc deployed.
Monitored progress of integration through Tableau database manager, Excel, and ServiceNow
Diagnosed and resolved hardware and software issues for end-users efficiently.
Installed, configured, and maintained desktop systems and peripherals across various departments.

Accountant

Ferris State University

08.2018 - 01.2019

Perform general ledger accounting
Develop monthly statements
Assisted with transferring student paperwork