Avy Rieke
Las Vegas
Summary
Upbeat, focused Sales Associate with 9 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Palm Beach Tan
08.2024 - Current
- Increased sales team performance by developing and implementing comprehensive training programs.
- Improved overall sales results by providing ongoing coaching and feedback to individual team members.
- Created opportunities for mentorship between experienced sales professionals and newer hires, promoting knowledge sharing within the team.
- Developed customized training materials tailored to diverse learning styles and needs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Team Coordinator
Gucci
05.2023 - 07.2024
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Client Advisor
Louis Vuitton Americas
08.2021 - 05.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Operated POS systems to tabulate bills and issue refunds, receipts, credits and change to customers.
- Cultivated strong value-added relationships with clients by delivering accurate service and product knowledge to drive earnings.
- Posed as models for advertising, artistic creation and display of available items.
- Personally styled fashion, jewelry and accessories.
Store Manager
Palm Beach Tan
02.2021 - 08.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Gathered feedback from clients to provide pleasant salon experience.
- Scheduled employees to maintain adequate coverage during business hours.
Burberry – Customer Service Consultant
Burberry
08.2019 - 03.2021
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
Training Store Manager
Palm Beach Tan
10.2015 - 08.2019
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 30%.
- Scheduled employees for full time shifts, taking into account customer traffic and employee strengths.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored 7-member sales team in applying effective sales techniques and delivering top-notch customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Express – Sales Associate
Express Clothing
05.2014 - 12.2014
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Tracked stock using company inventory management software.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
Sierra Vista High School
2013
Skills
- Order and Refund Processing
- De-escalation Techniques
- Calm and Professional Under Pressure
- Upselling Products and Services
- Efficient and Detail-Oriented
- POS Systems and Ordering Platforms
- Analytical Thinking
- Teamwork and Collaboration
- Garment Layout
Accomplishments
Palm Beach Tan -
Manager of the Quarter (Quarter 4, 2016)
Manager of the Quarter (Quarter 1, 2017)
Contact
Las Vegas, NV 89178
Languages
English
Timeline
Store Manager
Palm Beach Tan
08.2024 - Current
Team Coordinator
Gucci
05.2023 - 07.2024
Client Advisor
Louis Vuitton Americas
08.2021 - 05.2023
Store Manager
Palm Beach Tan
02.2021 - 08.2021
Burberry – Customer Service Consultant
Burberry
08.2019 - 03.2021
Training Store Manager
Palm Beach Tan
10.2015 - 08.2019
Express – Sales Associate
Express Clothing
05.2014 - 12.2014
Sierra Vista High School