Awa Diakite

• Engaged with customers to effectively build rapport and lasting relationships.

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• Prepared merchandise for sales floor by pricing or tagging.
• Worked alongside retail representatives to enhance product presentations and advertising collateral.
• Provided positive first impressions to welcome existing, new and potential customers.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Prepared large cash deposits with zero discrepancies.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Increased sales by offering advice on purchases and promoting additional products.

• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Collected and authorized payments of guests.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Reviewed weekly sales ads and monitored price changes.
• Completed inventory counts and ordered merchandise.

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• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.