Awa sarr
bronx
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Walgreens. Excelled in resolving escalated issues, boosting loyalty through empathy and effective communication. Skilled in Microsoft Office and adept at training, showcasing exceptional organizational and problem-solving abilities. Achievements include transforming potential negative feedback into positive outcomes, demonstrating reliability and management prowess.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier/ Pharmacy Technician
Walgreens
07.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Sought ways to improve processes and services provided.
Education
Associate of Science - Public Health
Bronx Community College/ Lehman College
Bronx, NY12-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Communication
- Management
- Microsoft word/ excel
- Organization skills
- problem solving
- Cash handling
Accomplishments
- Earned an associates degree in public health.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Customer Service Cashier/ Pharmacy Technician
Walgreens
07.2023 - Current
Associate of Science - Public Health
Bronx Community College/ Lehman College